Associate Digital Review Team
Western Union Holdings, Inc.
Santa Ana, San Jose, Costa Rica
hace 5 días

Sound interesting? Here are some specifics :

  • You will analyze digital transactions from a real-time queue (offline), or from inquiries received over the phone (online / inbound), as well as perform outbound phone calls as needed, and other tasks (as assigned).
  • Review and analyze digital transactions activity to evaluate potential fraud following company policy.

  • This position resolves complex problems independently by finding coherent patters from incoherent data sets and ensure an excellent customer service experience on every case handled (inbound or outbound).
  • You will have direct contact with consumers, as required, to validate suspicious transactions
  • Perform the work assigned and have in general a demeanor that follows the Western Union behaviors.
  • What you will need to succeed :

  • Excellent spoken, written, and listening ability to communicate effectively in English (B2+)
  • Excellent spoken, written, and listening ability to communicate effectively in Italian
  • Excellent spoken, written, and listening ability to communicate effectively in French is a Plus
  • Demonstrated analytical and organizational skills
  • Flexible mindset and open to new responsibilities
  • Effectively able to manage tasks under increased level of pressure due to high volume peaks
  • Proactive, independent individual with the discipline to focus on the task at hand
  • Customer centric mindset
  • What will make you stand out :

  • Experience with fraud monitoring and / or payments background desired
  • Online or banking experience desired
  • Intermediate skills in Microsoft Excel desired
  • Prior customer service experience would be considered an advantage
  • College degree, or equivalent
  • What’s in it for you?

    Competitive global pay and benefits

    Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career

    Diverse, global team with colleagues in over 50 countries

    What it’s like here :

    Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally.

    We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels.

    We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-

    based retail money transfer and others play only in digital. We are leaders in both!

    Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success.

    It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better.

    It means being driven to win, and to do work that makes a difference on a global stage. Sound like you? Apply now!

    Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together.

    Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

    Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including applicants with disabilities, during the recruitment process, in accordance with applicable laws.

    We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or another protected category.


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