Do you think Cloud Computing is fascinating? Do you ever ponder the backbone that powers internet TV and social media? Are you passionate about driving customer success?
Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? Do you love discussing new technologies with your friends and family?
Does the idea of launching a load balanced java application in Singapore from your laptop in Seattle make you smile?
AWS Customer Service provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2.
We help our customers understand what Cloud Computing is all about, and whether it can be useful for their business needs.
We help with account and billing related inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer.
As an AWS Core Plus TCSA, you will help customers via email, chat, and phone. You will be handling different skills like Business and Developer, Amazon Partner Network, Tax, Invoicing, and Compromised Account cases.
As an additional focus TCSA will be engaging Brasil customers to review Brasil related tax and invoicing topics.
In addition, your responsibilities will include, but will not be limited to, the following :
This role does require the ability to work weekends and / or evenings and is an hourly position that could require overtime.
The ideal candidate will demonstrate :