HR Source Employee Advisor
America Free Zone Heredia, Heredia CR
hace 1 día

Business Summary :

HR Source Employee Advisors serve as the primary HR contact to assist VMware employees with their HR needs. They are a customer focused, self-motivated, collaborative and have a passion to solve customer issues in an efficient and effective manner.

Job Role :

This position will report into the Manager, HR Source, and will partner closely with the Global HR Services team, HR Management Partners, various COEs including Data Management, Compensation, Benefits, HRIS and GTD to provide HR services for VMware.

Main Responsibilities

  • Serve as a primary HR point of contact for all employee and manager HR enquiries via the VMware Case Management tool
  • Provide superior customer service and HR support to VMware employees and managers
  • Utilize critical thinking skills, HR knowledge and internal knowledge base to support incoming query
  • Problem solve and support VMware employees and managers throughout the VMware cyclical HR programs
  • Document all contacts and outcomes within the case management tool
  • Collaborate with regional HR Services team
  • Contribute to knowledge base content
  • Share and improve processes within the HR Source teams
  • Required Skills / Qualifications

  • Self-motivated, collaborative with a strong focus on service delivery, quality and efficiency
  • Ability to professionally handle confidential information and data
  • Dedication to achieve with a consistent record of delivering results
  • Ability to diagnose complex situations and multifaceted problems with a holistic mindset
  • Ability to handle high volume of employee contacts daily while maintaining a positive attitude
  • Excellent planning and organization skills with attention to detail and accuracy
  • Ability to meet deadlines in a high-volume energizing environment where change is constant
  • Ability to work independently with virtual supervision
  • Effective time management skills
  • Preferred Skills / Qualifications

  • Minimum of 2 years’ demonstrable experience within HR field
  • Solid understanding of HR principals and programs
  • VMware Company Overview : VMware, we believe that software has the power to unlock new opportunities for people and our planet.

    We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community.

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