Business Summary :
HR Source Employee Advisors serve as the primary HR contact to assist VMware employees with their HR needs. They are a customer focused, self-motivated, collaborative and have a passion to solve customer issues in an efficient and effective manner.
Job Role :
This position will report into the Manager, HR Source, and will partner closely with the Global HR Services team, HR Management Partners, various COEs including Data Management, Compensation, Benefits, HRIS and GTD to provide HR services for VMware.
Serve as a primary HR point of contact for all employee and manager HR enquiries via the VMware Case Management tool
Provide superior customer service and HR support to VMware employees and managers
Utilize critical thinking skills, HR knowledge and internal knowledge base to support incoming query
Problem solve and support VMware employees and managers throughout the VMware cyclical HR programs
Document all contacts and outcomes within the case management tool
Collaborate with regional HR Services team
Contribute to knowledge base content
Share and improve processes within the HR Source teams
Required Skills / Qualifications
Self-motivated, collaborative with a strong focus on service delivery, quality and efficiency
Ability to professionally handle confidential information and data
Dedication to achieve with a consistent record of delivering results
Ability to diagnose complex situations and multifaceted problems with a holistic mindset
Ability to handle high volume of employee contacts daily while maintaining a positive attitude
Excellent planning and organization skills with attention to detail and accuracy
Ability to meet deadlines in a high-volume energizing environment where change is constant
Ability to work independently with virtual supervision
Effective time management skills
Preferred Skills / Qualifications
Minimum of 2 years’ demonstrable experience within HR field
Solid understanding of HR principals and programs
VMware Company Overview : VMware, we believe that software has the power to unlock new opportunities for people and our planet.
We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.
At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community.