Assistant Director for Residential Conduct and Community Standards (SJSU ONLY)
Job no : 515434
Work type : Management (MPP)
Location : San José
Categories : MPP, At-Will, Full Time, Student Services
Reporting to the Director of Residential Life, the Assistant Director for Residential Conduct and Community Standards assists with the oversight and administration of the student conduct process for the Residential Life Community at San Jose State University and is responsible for the investigation and adjudication of alleged violations of the Student Conduct Code.
The Assistant Director is responsible for adjudicating an independent caseload that will include license agreement and campus policy violations.
Under limited supervision of the Director, the Assistant Director will receive and investigate reports of alleged violations of the University Housing Services License Agreement, the SJSU Student Conduct Code and will perform investigations, adjudicate cases and recommend outcomes.
The nature of the work performed by the Assistant Director is highly sensitive and requires interpretation of California State University and campus policies and procedures.
The position works collaboratively with numerous offices and may develop and present workshops and other educational programs to students, faculty and staff.
Adjudicate individual and organizational Conduct cases in accordance with University Housing Services, SJSU and CSU policies
Receives and investigates reports of alleged non-academic misconduct from incidents occurring within the residence community
Utilizes an educational and restorative philosophy when adjudicating conduct cases.
Independently manages assigned cases from inception through completion ensuring compliance with timelines, due process, and policies
Serves as the primary UHS conduct administrator, maintaining accurate and up to date records of cases, personnel and proceedings in Maxient (Student Conduct Database)
Oversees advising of Student Conduct Board, include selection, training and development
Supervision of Student Assistants for conduct administrative needs
Provides Resolution, Mediation, and Restorative Justice training sessions for all professional and paraprofessional staff of Residential Life
Creates and develops trainings, workshops, and sanctions to support the prevention and outreach efforts of the department
Trains incoming staff on Maxient and the university conduct system. Acts as Liaison between Student Conduct and Ethical Development (SCED) and Residential Life, completing training of Residential Life staff on all conduct policies and procedures and providing support of the success of residents in all on-campus facilities
Responds to questions (via telephone calls, emails, and in-person), analyze and solve problems
Schedules appointments with students, employees, and community members.
Serves as the Primary University Housing Administrator for the Maxient Database
Processes violations, to include issue charges and a factual description of the alleged conduct, notification to students, case assignment, resolution, and assignment of administrative sanctions.
Assists with response to crises at all times when necessary in the Housing Community
Knowledge, Skills & Abilities
Strong analytical skills and the ability to assess and negotiate complex, highly sensitive situations
Excellent critical thinking skills, including the demonstrated ability to analyze information, evaluate results, and facilitate resolution of difficult challenges while maintaining strict confidentiality and sensitivity
Knowledge of the principles of restorative justice and an ability to apply that knowledge to a conduct setting
Ability to advise students individually and in groups on routine and sensitive topics
Superb oral and written communication skills
Ability to work in a fast-paced environment while prioritizing work and coordinating multiple assignments with fluctuating and time-sensitive deadlines
Ability to learn / use Maxient database
Master’s degree in conflict resolution, higher education, student affairs, or a related field from an accredited institution.
Three to five years of progressively responsible experience. At least two years of recent, substantive work experience with investigations, adjudicating Student Conduct and Organizational Conduct, managing confidential information, and independently and efficiently managing a significant caseload.
An equivalent combination of education and experience may be considered.
Five to Seven years of graduate or professional experience in Residential Life, Student Conduct, Title IX, conflict resolution or an equivalent combination of education and experience
Experience adjudicating and investigating student conduct violations, organizational violations, and / or Title IX violations in a college or university setting
Experience with current issues in the field of student conduct and the role of student conduct in a public university setting
Experience with conflict resolution or mediation
Experience developing workshops, sanctions, or programs
Experience working with students in crisis situations
Experience problem solving, interviewing, and investigating
Classification : Administrator I
Hiring Range : Commensurate with experience
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .