The Account Delivery Manager Sales is a direct client contact position responsible for leading delivery of in-scope contracted services and seeks opportunities to increase revenue.
Responsible for meeting P&L, as well as growing the account through the change order process for assigned customer accounts.
Note : This is a Sales incentive position (100 : 00).
Management level definition :
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations.
May seek advice in order to make decisions on complex business issues.
Owns the customer operational business relationship of mid-size to large domestic accounts. Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan.
Acts as a point of contact for operational & tactical issues of medium to high complexity, representing delivery of all services (all functions) to the customer : manages performance metrics, reporting, escalation & communication.
Conducts and reviews expense / cost target commitments for highly complex service deliveryrequirements. Ensures performance goals are met for all in scope services across all towers : identifying & analyzing gaps & driving corrective action plans.
identifying & recommending optimization while managing scope, resources & coordination. Contributes to account service delivery plan.
Identifies incremental revenue opportunities. Assures compliance with HP and customer’s HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
Acts as a team or project leader for small and medium AST / delivery teams by providing managerial and technical direction.
Education and Experience :
Knowledge and Skills :
Impact / Scope :