Customer Service Representative Student Worker
Intel Corporation
San Jose, H, CR
hace 36 días

Job Description

Are you a dynamic person, with an eye for details who enjoys engaging with a wide variety of customers? If yes, come join the Latin America Customer Business Operations team as a Customer Service Representative!

The CSR acts as the communication conduit between our external customers, sales and operations teams to maximize revenue through supply commitments.

The CSR is a key member of the America's Service Cloud team owning all customer order management matters. The CSR manages the customer's supply chain requirements, product demand and alignment of supply to the company's strategies.

This includes gathering and analyzing information to determine product allocation, monitoring customer inventory and partnering with business experts to solve daily customer requests in alignment with business strategies.

The optimal candidate for this role is passionate about delivering world-class customer engagement & orientation, enjoys proposing data based solutions to problems and has passion for growing revenue to help Intel gain / maintain competitive edge.

Additional behavioral traits required for the role :

Highly motivated, dynamic self-starter with strong decision-making and solid time management skills.

Ability to identify & digest problems quickly, communicate, influence, negotiate win-win and drive solutions across Intel & customer teams.

Excellent written and verbal communication skills in both English and Spanish.

A 'can-do' approach and attitude, willingness to take informed risks and work collectively as a team to achieve Intel / customer goals

Flexible and with ability to embrace change in a dynamic / fast-paced environment

Qualifications

Graduate with Bachelor degree in Business Administration, Economics, Industrial Engineering, Supply Chain Management or related degree and currently coursing Licenciatura or Master's degree

  • Proven experience engaging with and supporting customers
  • Advanced experience of Excel, including the use of pivot tables, advanced logic functions, and other complex formulas / Word / Power Point
  • Languages : Spanish / English (advanced)
  • Excellent analytical skills and ability to work well within a diverse environment
  • Preferred Qualifications :

  • SAP experience
  • Salesforce.com experience
  • Experience in customer service
  • Portuguese (Intermediate) highly desired
  • Understanding of supply management, demand forecasting, market analysis or operations
  • Strong analytical and data management skills and ability to work through complex / ambiguous business scenarios to influence decision making
  • Inside this Business Group

    Intel's Sales and Marketing (SMG) organization works with global customers and partners to solve critical business problems with Intel based technology solutions.

    SMG works across business units to amplify the customers voice and deliver solutions that accelerate their business. Our teams work across the entire sales cycle, pushing ingredient products to our "billings" customers while also pulling end solutions through to "consumption".

    We work across numerous industries, including retail, enterprise and government, cloud services and healthcare as examples.

    The operations team focuses on forecasting, driving alignment with factory production and delivering efficiency tools and our marketing capability drives demand and localized marketing in locations around the globe.

    Our sales force navigates a complex partner and customer ecosystem while shaping product roadmaps, driving value for our customers, and collaborating to harness emerging technology trends to deliver comprehensive solutions.

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