Sr. Manager, Digital Solution Design
Escazu, Costa Rica
hace 1 día

The Digital Solution Design role is a member of the Enterprise Platforms & Security (EP&S) Customer Success Agile Team. As part of an agile squad, the Digital Solution Design will develop integrated infrastructure designs based on established EP&S products and services, or contribute to the creation of new products and services, all in support of Creation Center applications.

EP&S Customer Success Groups are tasked with engaging proactively across a range of Digital Creation Center application and project teams.

Team members work collectively to ensure strong engagement partnerships and sound technical outcomes for the customers that they serve.

Working in support of a Customer Success Product Manager, the Digital Solution Design role joins a cross functional and high performance team, bringing a diverse and adaptive infrastructure design skill set to the squad.

The role has a deep understanding of modern infrastructure and application architectures and is experienced in translating business and functional requirements to technical outcomes.

The role provides an exciting opportunity to be on forefront of Digital innovation while continuously learning and applying new technologies to assure valuable outcomes.

The Digital Solution Design role applies critical thinking and problem solving skills on a daily basis, and is comfortable interacting with a wide range of customer teams.

Forming a Digital Solution Design practice, the role will join a larger peer group reporting to a practice lead. Collectively, the practice group will define a standard methodology associated with Digital Solution Design and will work to constantly refine design processes and standards across the practice.


Utilize established EP&S products and services to create fit-for-use and fit-for-purpose solution designs to support Digital Creation Center application outcomes.

Effectively represent EP&S technology standards with an emphasis on public cloud, networking, and data center hosting.

Identify feature and capability gaps within the existing EP&S product and services portfolio and develop stories that inform the backlog of the associated product and service squads.

Establish deep familiarity with critical application architectures within the assigned Digital Creation Centers, and forge meaningful partnerships with the associated application development leads.

Work collaboratively across EP&S technology product and service teams to address complex design challenges.

Drive cross EP&S project scoping while identifying key product and service teams required to deliver on customer outcomes.

Author infrastructure design artifacts bringing clarity to complex solutions spanning public cloud and on premise technology

Proactively identify opportunities to de-risk, simplify, optimize, and otherwise improve outcomes associated with the assigned Digital Creation Center through the appropriate application of EP&S products and services.

Influence technology simplification and automation opportunities across EP&S while effectively channeling customer experience challenges

Partner with Digital Enterprise Architecture colleagues to align on infrastructure technology standards while ensuring modern technology adoption

Work as part of an integrated and diverse squad with the assigned Customer Success Groupto support the broader needs of the associated Digital Creation Center.

Collaborate with other Solution Design colleagues to continually refine and innovate the practice of solution design within EP&S

Stay abreast of the latest technology innovations while bringing a continuous learning mindset


Bachelor’s degree in a relevant discipline and 8+ years of related experience required.

Experience across a range of technology domains such as cloud hosting, networking, database, web, authentication, and datacenter application hosting.

Understanding of general application architecture, particularly in an enterprise context.

Demonstrable knowledge in applying cloud computing capabilities to application technology needs (AWS, Azure, GCP preferred)

Strong infrastructure design skills with the ability to translate complex requirements into structured solution sketches

Able to work collectively with a diverse set of squad members, collaborating towards a common goal

Excellent communication skills and the ability to indirectly influence key partners and stakeholders

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