Technical Solutions Rep I
UXC Professional Solutions
San Jose, San Jose, Costa Rica
hace 7 días

Job Description :

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery.

Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Responsibilities :

  • Working independently while using standard protocol when needed to respond to customer issues. Moderate judgment is used to supplement the outlined process.
  • See description above successfully resolve moderate to more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty, enterprise and some mission-critical).
  • Proactively assist customers to avoid or reduce problem occurrence. ' Participates in projects for process or quality improvements.
  • May act as a mentor to lower level employee working on similar hardware and software.
  • Education and Experience Required :

  • High school education or equivalent. Typically requires 3- 5 years general experience, or equivalent combination of Experience and college level education.
  • Knowledge and Skills :

  • Superior skills both written and verbal communication.
  • Experience in customer facing role, remote support, telephone, e- support, e-chat or similar.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
  • Has recognized technical skill in the range of products supported within relevant product lines; focus more acutely on a specific product line -
  • for example, Proliant related storage.

  • Collaborates with CC and SCE peers on resolving issues.
  • Knowledge and experience using Knowledge Management systems.
  • If you are an applicant from US, Guam, Puerto Rico : DXC Technology is an Equal Opportunity / Affirmative Action employer.

    All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age (40 or over), or genetic information.

    DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.

    EEO is the Law Poster. If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.

    Please note : DXC will respond only to requests for accommodations due to a disability. If you are an applicant from Canada : DXC is an equal opportunity employer.

    We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

    In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities.

    If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-

    mail AODA Canada Requests.Note : This option is reserved for applicants needing a reasonable accommodation related to a disability.

    We participate in E-Verify. Participation Poster (EN and Spanish) pdf file Sitemap

    EEO is the Law Poster Sitemap

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