Reconciliation Specialist
Escazu, CR
hace 2 días

Meetings & Events

CWT Meetings & Events is a global, full-service meetings and events agency with over 30 years of experience providing innovative solutions for both strategic meetings and event management.

We live, breathe and thrive on executing some of the most innovative events and finest meetings of all shapes and sizes.

We’re a community of 1,400 meetings and event experts spanning 68 countries and we are continuing to grow. We are always on the lookout for talented people to join us on our journey and help us to exceed both our own expectations, and those of our clients.

Position overview

CWT Meetings & Events is seeking for a Reconciliation Specialist. This position owns the commission collection process for M&E which includes operations, venue sourcing for designated clients and dedicated clients within Strategic Meetings Management (SMM).

Position Description

  • Oversee commissions collection process for operations, venue sourcing and dedicated client accounts. This includes 50% dedication to one specific account.
  • Maintain current SOPs for the Commission Collection Specialist role as well as client specific commission collection SOPs
  • Ability to learn and work in CVENT, both client and CWT instances and any other technology tool that is required for position
  • Continually look for process and operating efficiencies for commission collection process
  • Liaise with sourcing specialists, meeting planners and / or management on outstanding commissions and questions relating to commission tracking or collection
  • Send Request for Payments to hotels and venues for commission
  • Follow up on outstanding commissions as outlined in SOPs
  • Liaise with Finance and / or review applicable reports to confirm when commission payments are received and posted
  • Assist Finance with commission coding back to correct account
  • Review to ensure proper IATAs for commission collection are used and correct when not
  • Follow all processes and procedures in the NORAM Ops Manual
  • Work toward establishing an SLA of 80% collected in 90 days of event operation
  • Maintain workload records to be able to Identify outstanding commissions across M&E NORAM business
  • Research and resolve any conflicting results (vendor invoice paid but funds not located)
  • Follow through CWT process for any adjustments needed due to mis-postings
  • Time track on all programs
  • Reconcile budget in Cvent upon receipt of final invoice from vendors. Yearly reconciliation by CWT region. This applies to account where the Commission Collection Specialist is 50% dedicated.
  • Qualifications

    Position Requirements

  • Minimum one year of experience in a financial or meetings / event role
  • Bachelor’s degree preferred
  • Cvent knowledge a plus
  • Proficiency in Microsoft office suite. Advanced experience in Excel.
  • Ability to build and maintain strong business relationships with internal customers
  • Strong multi-tasker who works well under pressure
  • Ability to assist / support / educate colleagues with finance and process questions
  • Exceptional organizational skills and detail oriented
  • Excellent verbal and written communication skills
  • CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.


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