Join Amazon's HR team and help make a difference for all Amazonians! We are currently looking for Manager, US Benefits (HR Specialist-II Benefits) to join our team.
The Manager, HRS Benefits sets the vision, direction, and culture of their teams by managing team performance expectations and goals, maintaining a singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real-time desired service levels.
He / She will be responsible for smooth delivery of US Benefits Administration Operations, Project Management, Stakeholder Management, People development and Benefits operations objectives within HRS Service Delivery.
Additional responsibilities include managing and leading a Benefits Specialist teams by timely coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the HRS SD team.
Also, ensure proactive audits are done to prevent any defects or escalations.
If you have relentless desire to drive process improvement and motivate and lead a team of exceptionally driven, customer-obsessed managers, leads, associates, and specialists, all while analyzing systemic issues and implementing solutions to challenging problems, we have the career you’re looking for!
Successful candidates will demonstrate :
5-6 years of strong experience in managing Benefits Administration process for North America including Enrollments, Relief Fund, Sick leaves, Child Care, Garnishments, 401K etc.
understanding of various court orders, Qualifying Medical Child Support Orders etc.,
Program Management : Lead the management of various US-based programs (including associated vendors) for multiple benefit products and services;
and, communicate benefit program vision / roadmap with relevant stakeholders. Track and measure program performance and associate utilization - via regular analysis of key program metrics and bench marking studies - to understand both industry trends as well as potential value-added changes that could be made to benefit offerings.
Plan Administration and Compliance : Collaborate with internal Benefits Finance, Legal, and Global Compliance teams and external vendors - to ensure U.
S. programs are administered in compliance with Amazon’s legal and scope-of-work responsibilities. Continuously evolve programs and services to earn and keep associate and business partner trust and to deliver a positive associate experience.
Vendor Management and Consulting : Partner with program vendors and internal stakeholders to drive the development and delivery of material for associate communications and committees / approval meetings.
Work with vendors to develop complex and broad-based implementation strategies for communication and change management plans.
Make recommendations on plan design, implementation, funding options, and in partnership with Amazon Procurement, identify opportunities to reduce program and / or vendor expenses.
Provide consultation and SME support for benefit plan issues that arise.
Influence through data : Influence executives, in partnership with cross functional business leaders, to gain approvals on changes to existing programs or addition of new programs.
Look for systematic ways to use data to enhance associate experiences and vendor delivery of services to ensure consistency across the company.
Develop metrics and / or surveying mechanisms to collect associate feedback.
Project Management and Communications :
Identifies customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction.
Participates in cross-functional process improvement initiatives.
Drives quality consistency and productivity of team to ensure consistent employee experience.
Assists in developing and implementing training programs to improve the quality and productivity of the team.
Drives process improvements to enhance the operational efficiency of the site.
Understands and effectively utilizes resources provided by internal systems, departments, policies, and procedures.
Investigates discrepancies, finds and implements solutions.
Creates business cases and manages enhancements. Presents high-quality data findings.
Identifies need creates and distributes standard communications. Maintains departmental content in all channels. Develops and implements communication plans.
Identifies and communicates service outages, investigates root cause, coordinates service recovery efforts, and ensures remediation plan is implemented to prevent future outages.
People Management :
Leads and develops a team of 6-10 process leads and 2 managers; responsible for the overall direction, performance management, coordination and evaluation of the team.
Manages the team and ensures high service delivery and execution.
Stays connected to every level of the department through shadowing and skip level meetings. Responsible for the morale and motivation of the team.
Actively participates in and drives the continuous improvement culture through kaizen’ and lean projects. Identifies and eliminates barriers to accuracy, productivity, and quality.
Achieves performance goals and objectives in line with the network-wide vision and goals.
Manages the workflow of the team to maintain service levels and ensure equitable workloads among team members.
Carries out supervisory responsibilities in accordance with Amazon’s policies and procedures; additional responsibilities include interviewing, training and motivating employees;
planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
Bachelor’s degree in business, finance, HR or related field.
6+ years of experience in administration of USA employee benefit plans, relocation and / or other employee services delivery.
Successful record of building operational processes and procedures, continuously improving programs and efficiencies.
3-4 years of experience in HR Project Management prefer with PMP / Prince 2 Certified
Successful track record of creating an environment where team members have room to take smart risks and learn from mistakes while not losing sight of their accountability for results
Should raises the performance bar consistently and recognize talent and rewards them.
8+ years of experience with benefits program development, administration and service delivery in a global organization.
Deep knowledge of employee benefit plans including the associated complexities of plan administration, associated payroll processes, regulatory requirements and program taxability.
Experience integrating programs following acquisitions and mergers.
Excellent written and verbal communications skills - ability to interface with all levels of the organization and influence business leaders.
Exceptional focus and proven results on delivering excellent employee experiences across plans.
Deep analytical skills, comfortable working with and communicating large amounts of data findings, experience establishing and tracking program metrics.
Ability to work with a high degree of autonomy of discretion through ambiguous circumstances.
Strong sense of accountability, sound personal judgment and global business acumen.
Great organizational skills with exceptional follow through and attention to detail.
Proven abilities to collaborate and maintain strong cross organizational partnerships.
Demonstrated expertise in process management-Six Sigma / green belt certification
Experience leading global or regional program initiatives and / or process improvement effort