Business Process Svcs Associate
Accenture
San Jose, Costa Rica
hace 87 días
  • Job description
  • Execute the services in their area s of responsibility under supervision for a moderate to large size location. Scope may include a wide range of Workplace Solutions customer services activities, delivered on site at an Accenture location.

    May include workspace set up, A V, catering, document, switchboard, reception, floor support and other location services.

    Carry out routine tasks according to guidelines and or under supervision.

  • Basic qualifications
  • Under supervision, complete a wide range of Workplace Solutions customer services activities such as workspace set up, A V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.

    May process space reservation requests assign and confirm space, catering and equipment and ensure optimal workspace occupancy less than 50 of their time.

    May set up, maintain and or provide support for workspace meeting rooms including catering and audio visual equipment. May provide audio visual support troubleshooting prior to and during meetings and events as needed.

    May stock and maintain appearance of general use areas e.g., copy room, coffee vending area, etc. . May provide basic technical support for standard office equipment e.

    g., copiers and printers . May provide support related to on site catering. May manage operations of communication center switchboard on a daily basis.

    May greet direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues concerns or direct them to the appropriate resource.

    May handle or coordinate process large scale duplicating projects including copying, collating, assembly and binding. May assist with customer retrieval, return and or destruction of documents, according to archival guidelines.

    May act as a point of contact for external providers e.g., cleaning contractors . May receive, review and allocate Workplace Solutions invoices for the location and or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the location.

    May contribute to the preparation of daily, weekly, and monthly reports. May perform administrative duties according to location guidelines.

    English Advanced

    2 years of experience in this area.

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