Service Segment Manager
HP Inc
Heredia, Heredia, Costa Rica
hace 2 días

Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope.

Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action.

Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities :

  • Develops product support plans on medium complexity product families.
  • Represents services on product core teams and provides service requirements into product development stages / phases, e.
  • g., Product warranty support and cost analysis, and Service Product Marketing content / collateral .

  • Sets product service metric goals, monitors product support business performance and identifies what corrective action is required.
  • Collaborates with regions / WW regarding service and support planning, implementation and performance.
  • Performing business analysis identifying improvements .
  • Education and Experience Required :

  • Typically 3+ years experience in directly related business.
  • Typically first level university degree or equivalent work experience .
  • Knowledge and Skills :

  • Moderate knowledge of IT and services industry.
  • Must be able to analyze problems and solve them creatively.
  • Good communication skills .
  • About HP

    You’re out to reimagine and reinvent what’s possible in your career as well as the world around you.

    Soare we. We love taking on tough challenges, disrupting the status quo,and creating what’s next. We’re in search of talented people who areinspired by big challenges, driven to learn and grow, and dedicated tomaking a meaningful difference.

    HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

    Our history : HP’s commitment to diversity, equity and inclusion it's just who we are.

    From the boardroom to factory floor, we create a culture where everyone isrespected and where people can be themselves, while being a part ofsomething bigger than themselves.

    We celebrate the notion that you canbelong at HP and bring your authentic self to work each and every day.When you do that, you’re more innovative and that helps grow our bottomline. Come to HP and thrive!

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