Customer Logistics Coordinator
Position with flexible location in Costa Rica, Guatemala or Panamá)
YOUR TASKS AND RESPONSABILITIES
Act as first point of contact for all customer service projects linked with collaboration strategy in CH / PH / RAD to deliver best in class service for the principal stakeholders, managing the right involvement of different areas.
This role is also responsible for supporting all the performance of customer service metrics and for implementing all customer excellence program in the region.
Leading the customer service management in CH / PH / RAD to deliver best in class service for the principal stakeholders.
Connect and develop long term relations with key customers to understand their models and expectation to provide feedback for our SCM&O2C operations.
Actively manage and engage with key customers, O2C, W&D, commercial and business partners through regular dialogue to develop and execute joint operational plans, including but not limited to commercial policies and delivery plans.
Also lead and support all the strategy and execution of the Customer Collaboration program for Centro.
Lead and monitory the customer service performance forms our operations.
Lead the customer service excellence program to be a reference in the health care sector for being a preferred supplier.
Key partner in all G2M Transformation for Centro Network to deliver Service and W&D Efficiency strategy, not only achieving efficacy improvements but also delivering according to customer expectations and metrics.
Develop the customer collaboration program for top customers and ensure the alignment of this program with divisional targets and strategy.
Partnership with regional and global team to develop the customer assessment to ensure an annual measurement form a customer perspective linked with our strategy.
WHO YOU ARE
University professional degree in Industrial Engineering, Business Administration, Supply Chain Management or equivalent.
MBA or Project Management Post-graduate studies.
4-6 years in SCM or O2C operations, Customer Service, knowledge of Logistics, Supply Chain, distribution and deep understanding of end-to-end supply chain operation with particular focus on customer service.
Project Management and SAP desirable.
Prior experience in leading customer projects form SCM&O2C perspective strongly preferred.
Strong stakeholder management capabilities and comfortable working with all levels of management skills. regulatory requirements.
Advanced English (oral & written) required.
Application Period : 06 / 03 / 2021 - 06 / 16 / 2021 Reference Code : 417982 Division : Consumer Health