Security Incident Responder IIShare Security Incident Responder II
Costa Rica Costa Rica, San Jose
hace 6 días

Job Description

Are you excited about detecting and mitigating cyber attacks?

Would you enjoy supporting the world's leading brands in a fast-paced environment?

Join our world class Security Operations Center

Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running.

We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services for both media and security to proactively maintain quality and protect our customers online presence.

Respond to cyber-attacks in real time

You will provide first response to critical network and attack-related events for our customers. As the frontline defense, you will take ownership of the central alerting system.

In this fast-paced environment your interacting with customers throughout the process will impact the future of the customers business.

As a Security Incident Responder II, you will be responsible for :

  • Being the first line availability for customer to respond to issues for their managed security services
  • Monitoring internal infrastructure and customer events on their systems such as Central Alert System and proprietary graphing system
  • Responding to customer incident tickets and internal routing while ensuring effective assignment of tasks to internal teams
  • Following workflow procedures of an operations center in a large global environment
  • Do what you love

    To be successful in this role you will :

  • Have significant experience in a Customer Support role or similar
  • Demonstrate an ability to analyze, prioritize and escalate customer security attacks and engage with appropriate internal stakeholders
  • Demonstrate interest in cybersecurity and basic knowledge about common security threats
  • Display great collaboration and communication skills with fluency in the English language
  • Have experience working in a team environment
  • Work in a way that works for you

    Please mind that this role will work on rotational mixed shifts for a total of 4 days on and 3 days off (40 hours per week).

    In general, this will include day hours during specified weekdays and one weekend day each time. The hours will be discussed with candidates during the phone interview part of the process

  • Occasional home working possible
  • Working with us

    At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.

    Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

    Working for you

    At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future.

    We provide benefits surrounding all aspects of your life :

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
  • Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

    About us

    Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

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