Program Manager Field Delivery operations
Heredia, Heredia, Costa Rica
hace 5 días

Position overview

This global role will lead the segmentation and success measurements within the Filed direct Services delivery team. He / she will develop the business cases, help analyzing business needs and requirements.

Ensures good understanding of costs and investments required by the different services delivery programs. He / she will work with regional services delivery teams and subject matter experts to analyze and document business processes

Job Description :

  • Establish a governance model between region and countries for running critical projects
  • Manages stakeholder relationships
  • Manages complex multifunction and / or global relationships with senior and executive stakeholder
  • Provides detailed performance review input and development recommendations for key contributors
  • Partner with country / regional field delivery team in driving operational efficiency improvement projects
  • Assists Country operations teams in developing control plans to ensure that necessary and sufficient information and analysis exists to understand the root cause drivers of partner performance.
  • Applies subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
  • Education and Experience :

  • Bachelor's or Master's degree in Business Management, Engineering, Computer Sciences, or equivalent
  • Project management certification such as PMP / PMI certification preferred.
  • Lean Six Sigma or other Quality certification preferred.
  • Typically 10- 12 years of experience
  • Advanced English Level
  • Knowledge and Skills :

  • Extensive experience in using project and program planning tools to create, manage, and track project results.
  • Top notch analytical and problem solving skills.
  • Should demonstrate business acumen and successful experience managing all aspects of programs, including communicating with stakeholders and directing matrixes teams and resources.
  • Excellent written and verbal communication skills; mastery in English language.
  • Ability to effectively communicate program plans, proposals, and results, and negotiate options at senior management levels.
  • Strong understanding of end to end Service delivery operation- Internal and external
  • About HP

    You’re out to reimagine and reinvent what’s possible in your career as well as the world around you.

    Soare we. We love taking on tough challenges, disrupting the status quo,and creating what’s next. We’re in search of talented people who areinspired by big challenges, driven to learn and grow, and dedicated tomaking a meaningful difference.

    HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

    Our history : HP’s commitment to diversity, equity and inclusion it's just who we are.

    From the boardroom to factory floor, we create a culture where everyone isrespected and where people can be themselves, while being a part ofsomething bigger than themselves.

    We celebrate the notion that you canbelong at HP and bring your authentic self to work each and every day.When you do that, you’re more innovative and that helps grow our bottomline. Come to HP and thrive!

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