We are currently looking to recruit an experienced Transcreation Account Manager to work in the Transcreation & Production side of the business.
This is a client facing role and you will be part of a team focusing on providing high-quality transcreation and VO projects and owning day-to-day client relationship ensuring client retention, satisfaction and ultimately revenue growth.
Key responsibilities
Responsibilities include client relationship management, business development, and project management.
Managing transcreation and production projects briefed internally or directly by the client, the Transcreation Account Manager will act as a point of contact for dedicated clients under the guidance of the Transcreation Account Manager and supervision of the Team Manager.
This includes assessing requirements, querying, collecting reference material, planning, quoting and scheduling. Build up and demonstrate clear understanding of our end client’s brands.
Sourcing and negotiating with in-market transcreators / writers, Voice-Over artists as well as recording studios and other suppliers assisting, evaluating and monitoring them during the project.
Preparation of copy decks for transcreation and scripts for recording including creation of creative and linguistic briefs.
Proofreading and QA ensuring transcreation is following translate plus quality procedures.
Maintaining glossaries and playbooks to ensure consistency across campaigns and projects capturing nuances of the markets, client feedback and marketers / brand managers preferences along the way.
Managing the copy review / approval process with agency or client building strong client and stakeholder relationship along the way.
Attending Voice-Over sessions remotely to supervise the audio recordings.
Coordinating QC for final checks on localised edits before final release.
Support other teams on other general transcreation and language services projects as and when required.
Ensure all admin tasks are completed on time, including reconciliation of costs.
Qualifications
Strong oral and written English skills, knowledge of a foreign language is a plus
Educated to degree level
Excellent computer literacy
Come from transcreation / production and / or media industries
2-3 years project management experience taking brief to / from creative agencies and client stakeholders in advertising production services with a specific focus on transcreation needs.
Proven client facing experience, flexible and adaptable, able to work in a variety of roles in a changing environment.
Exceptional communication skills. Effective verbal / written communication with clients, suppliers and internal team members is a must for this role.
An excellent team player working very closely with internal stakeholder to coordinate multi-media needs across production services and ensure consistency across.
Pro-active, detail oriented, highly organised, able to work to tight deadlines and calm under pressure
Genuine passion for languages and production
Strong business acumen and negotiating skills. 
