Customer Service Specialists with German (temporary contract with remote work option)
San Rafael de Escazu, CRI
hace 1 día

About the job

An attractive workplace in the Global Business Services (GBS) spoke of Swarovski, based in San Jose, Costa Rica. The GBS develops and delivers high quality multi-functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the regional spokes and local organizations across the globe.

We are searching for people willing to start their careers as Customer Service Specialists. The main purpose is to deliver exceptional, seamless consumer support.

Feel welcome to apply for future development opportunities in dynamic temporary projects. Please be informed that we reserve the rights to contact candidates once new positions will be open.

About The Job

You are an ambassador of our brand. In this role, and together with the team you will be

  • Delivering high quality and consistent service by e-mail, phone or chat
  • Resolving queries and complaints by understanding the consumer’s needs
  • Advising consumers on products
  • Building sustainable relationships of trust through open and interactive communication
  • Supporting back-end activities of the CRM system
  • Maintaining sensitive information in compliance with local and regional law
  • About You

    You are a motivated talent and bring along the following background

  • Fluency in German and English (speaking and writing)
  • Fast learner with strong customer service focus
  • High degree of accuracy and attention to details
  • Strong communication skills, service orientation and passion for people
  • A comprehensive understanding of the local culture of supported countries - nice to have
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