Customer Service Specialists with German (temporary contract with remote work option)

Swarovski

San Rafael de Escazu, CRI

hace 1 día

About the job

An attractive workplace in the Global Business Services (GBS) spoke of Swarovski, based in San Jose, Costa Rica. The GBS develops and delivers high quality multi-functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the regional spokes and local organizations across the globe.

We are searching for people willing to start their careers as Customer Service Specialists. The main purpose is to deliver exceptional, seamless consumer support.

Feel welcome to apply for future development opportunities in dynamic temporary projects. Please be informed that we reserve the rights to contact candidates once new positions will be open.

About The Job

You are an ambassador of our brand. In this role, and together with the team you will be

Delivering high quality and consistent service by e-mail, phone or chat

Resolving queries and complaints by understanding the consumer’s needs

Advising consumers on products

Building sustainable relationships of trust through open and interactive communication

Supporting back-end activities of the CRM system

Maintaining sensitive information in compliance with local and regional law

About You

You are a motivated talent and bring along the following background

Fluency in German and English (speaking and writing)

Fast learner with strong customer service focus

High degree of accuracy and attention to details

Strong communication skills, service orientation and passion for people

A comprehensive understanding of the local culture of supported countries - nice to have

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