Spanish Interpreter/Operator
Lionbridge
San José, San José Province, Costa Rica
hace 5 días

Spanish Interpreter / Operator

Summary

The Spanish Interpreter / Operator will have a hybrid role. He / she will work as an interpreter during periods of peak volume.

When interpreting, he / she is primarily responsible for handling calls on demand and renders meaning of conversations in the consecutive mode between speakers of two different languages.

The interpreter must possess good memory retention, note taking skills, recognize sensitive cultural differences, and be professional and courteous.

The interpreter uses appropriate industry terminology and understands common industry procedures and practices. The calls may involve but are not limited to subjects in the following fields : legal, healthcare, insurance, finance / banking and community.

When interpreter services are not needed, the interpreter will switch roles in the Voice Portal and assist by connecting inbound customer calls to the appropriate interpreter.

The split between interpretation and operator support will be determined by volume, demand, and coverage requirements and may vary at times as needed.

Once the candidate completes training, he / she will work 2 days in the San Jose, Costa Rica office and 3 days from home.

The necessary equipment includes note pads, writing utensils, glossaries or dictionaries, a dedicated landline and headset / telephone, computer, and highspeed internet with the ability to hard wire into a modem (download and upload speed of at least 5MB).

Candidates must also be able to obtain a backup U.S. based VOIP number to use if Lionbridge Lync / Skype experiences an outage.

Candidates must also be able to report to the office to finish their shift in the event of a power / internet outage that makes it difficult to work from home.

This position will need to support U.S. business hours, Monday-Friday.

What You Will Do

  • Provide complete and accurate over the phone interpretation in the English / Spanish languages during periods of peak call volume by following the complexity, clarity, tone, and style of speech from one language to another while upholding the correct rules for grammar and syntax in both languages.
  • Have current knowledge and understanding of all Lionbridge glossaries and terminology lists and follow all interpretation procedures and protocol.
  • Provide operator support by connecting inbound customer calls to the appropriate interpreter and assisting with other admin duties such as scheduling interpreters for appointments or assisting with interpreter correspondence.
  • Employ excellent customer service and communication skills, clear enunciation, pleasant and professional voice as well as polite forms of expressions
  • To Be Successful You Will Have

  • 1 year + of experience in the language services / call center industry
  • Ability / willingness to switch from operator to interpreter support and vice versa as needed
  • Must be able to attend to multiple tasks in a high-pressure environment and possess an attention to detail.
  • Ability to achieve monthly utilization benchmarks
  • Excellent verbal / written communication skills in English and superior customer service skills.
  • Computer literacy including ability to use the Microsoft Office suite, Chrome, Mozilla, and IE
  • Education

    BA / BS Degree in business, languages, translation, interpretation, or related fields preferred

    In Return You Can Expect

  • To work with great team members, who are as passionate as you!
  • To learn a ton and have your professional development as a priority.
  • To contribute not only to our operational success, but also to our amazing team and to Lionbridge's People-First Culture.
  • About Us

    Lionbridge enables more than 800 world-leading brands to increase international market share, speed adoption of products and effectively engage their customers in local markets worldwide.

    Using our innovative cloud technology platforms and our global crowd of more than 100,000 professional cloud workers, we provide translation, digital marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the customer lifecycle.

    Based in Waltham, Mass., Lionbridge maintains solution centers in 28 countries.

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