HRIS Support Specialist
BCD Travel
Lagunilla, CR
hace 4 días

Job Description

Are you looking to further develop your career and be a part of an exciting and collaborative team? We’re looking for a HRIS Records Specialist who enjoys both a buzz and a challenge.

HRIS Support Specialist

Full-time, (home) based in Lagunilla, CR

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more.

People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance.

But don’t just take our word for it : we've been voted top place to work and recognized by Investors in People, Flexjobs and Forbes.

In this role, you will be responsible for providing support for SuccessFactors Employee Central, which includes case ticket management, incident assessment, data analysis, system master table management, reporting, troubleshooting, and proposing solutions.

A snapshot of this opportunity

  • Provide support to the HR community, managers, and employees that utilize the tool(s)
  • Receive and respond to cases in a timely fashion and meet established SLAs
  • Add / Change / Delete tables for Position, Cost Center, Job Codes, Location Codes
  • Assess incidents and apply required steps for resolution
  • Research issues escalated by the users of the tool
  • Determine root cause, track, document cases and issues, and replicate error or situations if possible
  • Engage vendor as necessary by opening cases
  • Receive requests for reporting (create, run, distribute) and determine if report should be generated as a standard report or ad hoc report.
  • For routine reports determine the schedule for distribution.

  • Respond to cases related to provisioning, strictly adhere to the schedule to ensure security of company resources and routinely audit to ensure accuracy, depending on the case
  • Identify and make recommendations to improve accuracy and processes
  • Complete day-to-day data validation and spot checks to ensure on-going data integrity
  • Conduct troubleshooting to identify and resolve system and employee data issues
  • How you can set yourself apart

  • Prior experience in a professional work environment
  • Strong Excel experience required (e.g. formulas, vLookup, pivot tables)
  • Strong technical aptitude
  • Strong commercial English verbal and written communication skills
  • Exhibit strong security and confidentiality practices, high degree of honesty and integrity
  • Excellent analytical, problem solving, and time-management skills
  • High organizational skills with ability to manage multiple priorities in a fast-paced environment
  • Willingness to develop additional skills as needed
  • Education with business information systems preferred
  • Prior experience with HRIS and HCM systems preferred
  • What we offer you

    At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance.

    We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list.

    We make a difference through charitable activities in our communities across the globe.

    About us

    BCD Travel helps companies make the most of what they spend on travel. We give travelers innovative tools that keep them safe and productive and help them make good choices on the road.

    We partner with travel and procurement leaders to simplify the complexities of business travel, drive savings and satisfaction, and move whole companies toward their goals.

    In short, we help our clients travel smart and achieve more. We make this happen in 109 countries with a global client retention rate of 98%, the highest in the industry.

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