Product Ready Trainer
Tek Experts
San Jose. Costa Rica.
hace 2 días

We're growing rapidly. Would you like to join us?

Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.

What we offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realise your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • World-wide family
  • About the role...

    The Product Ready Trainer (PRT) is responsible for identifying and developing key Microsoft technical training courses for Tek Experts, as well as conduct delivery, as needed.

    The PRT is the primary facilitator of Azure technical training programs and curriculums, both instructor led (ILT) and on-line (eLearning), for employees on various Microsoft products and services, not limited to only one POD.

    This person is responsible for delivering a wide variety of job skills training courses and supporting (tools usage skills, general work skills, product skills, etc.

    and other technical courses as needed to build the Microsoft technical competency of key technical staff. In addition, this person is responsible for identifying and suggest cutting edge training courses for self-paced or instructor led training activities following a systematic training development model similar to ADDIE or SAM, and being in constant communication with the APTS Master Instructor to approve changes.

    What you’ll be doing

  • Proactively assess and identify training needs for multiple groups, as assigned.
  • Coordinate / Facilitate APTS Master Instructor with updates, changes, and feedback regarding a variety of training products (Example : Training content out-to-date, vertical no longer supported or transferred).
  • Assist APST Master instructor and Technical Trainer in providing course content.
  • Conduct necessary research to develop and revise labs, simulation exercises, and assessments to evaluate critical thinking skills and psychomotor skills of students within the classroom or laboratory environments, to determine if students are meeting learning and performance objectives.
  • Interact with remote and local teams of product managers, engineers, application engineers and software developers to gather content and a working knowledge of software and hardware products in Azure.
  • Communicate and collaborate with Coaches, Team Leads, Mentors and team members regarding training needs and initiatives.
  • Prepare conceptual graphics for print and online training as per current needs in conjunction with Technical Trainer and APTS Master Instructor.
  • Plan, organize and design using a variety of instructional methods to ensure maximum delivery effectiveness, engaging interactive online training for distance learning (Reviewed in T4 program).
  • Develop training materials including lessons plans, instructor guides, student guides, short training videos, virtual labs, recorded webinars, and eLearning modules in support of multiple delivery modalities (instructor-led training, virtual training, self-paced training, etc.) when required.
  • Incorporate relevant tutorials, use cases, and digital storytelling into the courses to make the content engaging and sticky .
  • Coordinate packaging of placement of training products for access, installation, localization, and translation.
  • In case of external trainings advise and coordinate the delivery of technical training courses with L&D and Ops.
  • Auditing the technical product training content (twice per year).
  • Assist in designing and developing certification programs and certification tests.
  • Assist the operation by taking and resolving regular cases until their resolution when training delivery / development is not ongoing / necessary.
  • What you'll need

  • Excellent presentation and communication skills.
  • Product training delivery his / her POD experienced.
  • Strong understanding of Learning styles and their development.
  • Strong Customer Service Focus.
  • Strong and deep knowledge of current Azure POD support topics and troubleshooting.
  • Adult learning skills.
  • Capable of managing own time and workload.
  • Flexible, innovator and proactive.
  • Team player and collaboration focused.
  • Passionate for problem solving.
  • Passionate for teaching.
  • Excellent written and oral English language skills.
  • Very good organizational and planning skills.
  • Analytical problem solving and troubleshooting skills.
  • Very good mentoring / coaching skills.
  • Committed to self-development and the subsequent development of others.
  • Good eLearning authoring skills.
  • Technical expertise with Windows and Linux / Unix operating systems is highly desired.
  • Technical expertise with cloud and virtual environments is highly desired.
  • Technical expertise with networking and networking security is highly desired.
  • T4 program completed is highly desired.
  • Knowledge in game-based learning platform is a plus (Kahoot).
  • Must not have any active performance improvement plan in the last 6 months.
  • Must not have received any type of warning in the last 3 months or during the recruitment process.
  • At least 1 years’ experience in an engineering support environment
  • At least 1 years’ experience developing technical training for engineering support organizations
  • At least 1 years’ experience training enterprise Microsoft products.
  • Previous instructional design training experience is considered an advantage.
  • Microsoft Enterprise product experience is an advantage.
  • Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

    Hiring, transferring and promotion practices are performed without regard to the above listed items.

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