HR Operations Support Specialist
Citi Brasil
Heredia, Costa Rica
hace 10 horas

The role of the Background Screening Analyst is to investigate and gather information on other people, conducting security checks and pre-employment background investigations, determining the qualifications and suitability of the individuals based on the contract requirements.

Analyst must verify information provided by candidates on their Citi new hire application form or on-boarding form, as applicable, and compiling relevant records (i.

e. criminal, drug, etc.) about their background.

Primary Responsibilities :

  • Serve as a Subject Matter Expert in areas of Background Screening support.
  • Responsible for completing confidential background investigations of applicants under consideration for hire by various contracted employers;
  • gathering, compiling and analyzing relevant facts.

  • Researches and conducts confidential investigative backgrounds on applicants; interviews subjects and references by telephone or email;
  • gathering, compiling and analyzing information relevant to position.

  • Assesses data from various databases and information systems to check for inconsistencies related to the applicant's background, financial information, possible criminal history, etc.
  • Analyzes findings and prepares summary reports with appropriate documentation to support recommendations for the applicant.
  • Develops effective report writing techniques in order to prepare clear, accurate and comprehensive evidence documentation.
  • Strong communication skills and techniques, conducts interviews and investigations to ensure extensive information is provided on background.
  • Operate electronic information systems to access data and prepare reports.
  • Ensure 100% compliance with all applicable regulatory requirements and guidelines.
  • Assist with the training and mentoring of new hires.
  • Utilize business acumen to recognize issues, problems and opportunities and recommend actions as needed.
  • Act as a change agent - Identify process gaps, trends, or anomalies, and recommend improvements to existing practices.
  • Qualifications :

  • English level : High 85%
  • Portuguese : High 85%
  • Bachelor’s degree / University in progress
  • MS Office proficiency (Excel High)
  • Strong customer focus, especially in delivering high quality results
  • Strong verbal and written communication abilities, effective interpersonal skills, and strong attention to detail.
  • Proven ability to build and maintain strong virtual and in-person relationships with colleagues, clients, and partners.
  • Strong sense of urgency; ability to execute quickly and efficiently.
  • Highly organized with strong follow up skills and the ability to multi-task.
  • Self-motivated, intellectually curious, and an agile mindset that allows for adjusting to changing priorities and demands of clients.
  • Ability to make decisions on the spot demonstrating good judgment based on requirements and limitations.
  • Team oriented with the ability to flex in support of timelines and deliverables
  • Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion.
  • Forward thinker with the ability to anticipate the needs of clients and candidates and identity and resolve issues.
  • Desirable :

  • 2+ years of experience in Recruiting / Staffing / Human Resources.
  • 2+ years of experience with Applicant Tracking System or HRIS preferred.
  • Knowledge and prior experience with Human Resources policies & practices.
  • Main Citi Leadership Standards for this position :

  • Works as a partner
  • Delivers Results
  • Job Family Group : Operations - Core

    Job Family : Operations Support

    Time Type : Full time

    Full time

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