BR Customer Service Manager
Amazon is looking for Portuguese speaking Customer Service Managers to support and lead teams supporting the Brazil MarketPlace.
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-
class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.
The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Are you relentless in the pursuit of top-performance, eliminating waste, identifying root causes and implementing creative process improvements?
Are you and exceptional manager with proven leadership skills? Does the thought of leading and motivating a team of driven, customer-
obsessed associates and leads excite you? If so, you may have what it takes to succeed as an Amazon BR Customer Service Manager.
A BR Customer Service Manager sets the vision, direction, and culture of their teams by managing individual and team performance expectations and goals while finding ways to achieve Amazon’s mission to be Earth’s most customer centric company.
A CS manager drives exceptional results, grows talent, leads projects and raises the bar in a fast paced environment.
Project Management :
People Management :
planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
taking corrective action as necessary and documenting the issue and actions taken.
Ability to support Business and provide solutions to customer pain points
Ability to handle complex and ambiguous scenarios
Ability to organize, prioritize and schedule work assignments
Ability to make administrative and procedural decisions
Proven ability to manage reporting and analysis
Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations
Ability to effectively and efficiently complete difficult goals or assignments
Can adapt well to changing circumstances, direction, and strategy
Strong interpersonal and communication skills
Proven skills in data manipulation and analysis
Ability and desire to relocate to take advantage of future growth opportunities
About our rewards
We’ll expect you to go the extra mile, but we’ll also make sure you’re well rewarded. As well as a competitive salary and stock units we offer a host of other benefits.
If you thrive in a challenging and fast-paced environment, you’ll meet your match with us, as you will be part of a vibe of constant improvement, where the things you do one moment, you will not necessarily be doing 6 months later.
We don’t like to sit still, which is why we always treat every day like the first day. A day to make more good things happen for our customers.
It’s that kind of spirit that drives our success now and keeps us ahead of the competition in the future. And you could be part of it.
It’s as simple as this : Work Hard. Have Fun. Make History.
Sounds interesting? We look forward to your application. Please apply online and upload your most updated resume (max. 5 MB).
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
By submitting your resume and application information, you authorize Amazon to transmit and store your information in the Amazon group of companies' world-
wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.