Quality/Training Specialist 1
Western Union Holdings, Inc.
Santa Ana, San Jose, Costa Rica
hace 1 día

The opportunity : Western Union(WU) is a company on the move! We believe that when money moves, better thingscan happen.

From small businesses and global corporations, to families near andfar, or NGO’s in the most remote communities on Earth, WU helps people andbusiness move money globally.

We have a rich legacy of innovation, and arecontinuing to develop new and more convenient ways for our customers to sendand receive money through digital, mobile and retail channels.

We have acombined digital and retail network that spans over 200 countries andterritories. Some companies specialize in cash-

based retail money transfer andothers play only in digital. We are leaders in both! Being on the Western Unionteam means being tenacious and goal-

oriented. It means taking risks and quicklyfinding the path to success. It means having integrity, and finding ways tomake things work.

It means thriving as part of a diverse, global team of over10,000 people who are committed to moving money for better. It means beingdriven to win, and to do work that makes a difference on a global stage.

We are currently seeking a Bilingual Quality / trainingspecialist, for our Global Security InternalInvestigation Team based in our Costa Rica office.

In this role, you'll beresponsible to investigate incidents involving internal fraud affecting WesternUnion (WU) assets, WU Agents and our customers.

Sound interesting? Here are some specifics :

  • Responsible for ensuring the defined processesmeet the standards of quality.
  • Draft quality assurance policies and procedures
  • Interpret and implement quality assurancestandards
  • Plan, conduct and monitor the service quality
  • Document internal audits and other qualityassurance activities.
  • Collect and compile statistical quality data.
  • Analyze data to identify areas for improvement inthe quality system.
  • Develop, recommend and monitor corrective andpreventive actions.
  • Prepare reports to communicate outcomes ofquality activities.
  • Identify training needs and organize traininginterventions to meet quality standards.
  • Evaluate audit findings and implement appropriatecorrective actions.
  • Monitor compliance with quality and industryregulatory requirements.
  • Responsible for new hires training.
  • Create and maintain training material up to date.
  • Training delivery for new and existing processes.
  • Whatyou will need to succeed :

  • Fluentlybilingual in Spanish / English (level B2+, or 72%)
  • 1+years of quality assurance / training experience
  • Process-orientedthinking
  • Compliantwith all company quality assurance processes
  • Whatwill make you stand out :

  • Eagernessto succeed in a global company
  • Abilityto collaborate and effectively communicate on an international team
  • What it’s like here :

    Western Union(WU) is a company on the move! We believe that when money moves, better thingscan happen. From small businesses and global corporations, to families near andfar, or NGO’s in the most remote communities on Earth, WU helps people andbusiness move money globally.

    We have a rich legacy of innovation, and arecontinuing to develop new and more convenient ways for our customers to sendand receive money through digital, mobile and retail channels.

    We have acombined digital and retail network that spans over 200 countries andterritories. Some companies specialize in cash-

    based retail money transfer andothers play only in digital. We are leaders in both!

    Being on theWestern Union team means being tenacious and goal-oriented. It means taking risksand quickly finding the path to success.

    It means having integrity, and findingways to make things work. It means thriving as part of a diverse, global teamof over 10,000 people who are committed to moving money for better.

    It meansbeing driven to win, and to do work that makes a difference on a global stage.

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