Senior Project & Process Improvement Manager
GSK
Tres Rios, Costa Rica
hace 5 días

The European Finance Hub in Poland is a part of the GSK global operating model, responsible for serving the European region.

Two similar units, responsible for serving the Americas, as well as for Asia and Australia, are located in Costa Rica and Malaysia respectively.

Our regional finance hubs will be canters of expertise that will work together as one finance team to share best practices and knowledge, working closely with other markets and colleagues from our global headquarters in London.

We are looking for a Senior Projects and Process Improvement Lead to deliver world-class P&F processes to the Commercial GSK businesses in our Hubs balancing cost, quality, customer experience, risk management and to work with the transformation initiatives (process and system improvement) using Lean methodology and automated tools.

The role will require process and system expertise with a good level of understanding of the end to end process to drive effective and efficient services to the Finance and Commercial Businesses.

It will initially support the stabilisation of the new Standardised Operating Model and then focus on process improvements and further transformation initiatives.

You will also act as a key interface and manage relationships between the P&F team and the key stakeholders supporting the team such as GRCoE, Competency Centre, C&C teams, Tech and GPOs.

How you will contribute to our success?

The Lead will work with the Global teams to establish adequate KPIs (lag & leads) and the Hub Director to monitor day to day operations effectively and proactively identify future challenges.

In addition to the above, the role will also include the following :

Act as a Process Expert on identified Planning & Forecasting processes and related systems

Build in-depth P&F process & system knowledge to support the regional Hub teams on issue resolution, including identification of workarounds to mitigate the impact and agreeing on the right level of escalation to the global process and system teams

Work in partnership with SAP / System Functional Consultants, GPO (Global Process Owner) and R&C (Risk & Compliance) on root cause analysis, workarounds and drive improvements

Support key P&F processes, the budgeting process, consensus forecasting, management and performance reporting

Build remote user knowledge through design & delivery of adequate training

Drive process improvement & standardisation, i.e. identify, propose and deliver continuous improvement to improve KPIs, Cost to Serve & Customer experience

Identify and promote best practices and drive compliance to standard practices across the P&F Hubs

Work with the Reporting Centre of Excellence and GPO on transformation, process or technology improvement initiatives

Review and monitor control to ensure risk mitigation and drive remediation and action plan to ensure risks are mitigated.

Act as control champion for his / her area, ensure understanding of control, testing & monitoring is embedded with the Hub team.

Recommend control design improvements

Escalate process and systems exceptions and ongoing systems issues to Sr P&F Director, Regional Team and GPO

Feed into P&F GSK Strategy via Sr P&F Director

Being a brilliant manager to your team : taking full ownership of the team management with a "no task is too small" approach

Why you?

We are looking for professionals with these required skills to achieve our goals :

University degree in Business Administration or Finance, MBA desirable

Demonstrable experience within a similar industry (FMCG / Pharmaceutical industry would be a bonus)

Possess solid experience of systems (SAP / JDE / SUN) and processes (control / SOX environment)

Experience in working on Process or Technology global improvement projects

Senior stakeholder management skills and experience engaging business customers

Actively seek to improve processes making them more effective & efficient

Effective communication skills and ability to interact with & influence providers and customers remotely

Ability to work in culturally diverse teams and reconcile cultural differences

Fluency in English

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