Delivery Manager Digital Production
Publicis Global Delivery
Belen, Costa Rica
hace 2 días


We’re looking for an experienced Delivery Manager that can bring strong project management skills and a thorough attention to detail across multiple clients and projects.

This person will be accountable for keeping projects on track and on budget with the appropriate foresight to proactively manage risks and escalate them when necessary.

As a member of a larger team, this individual will need strong communications skills to ensure their team is equipped with everything they need to deliver work on time while maintaining internal productivity goals.

This person will support the Regional Capability Lead in properly scoping out new business opportunities and ongoing resourcing needs, as well as proactively listening for opportunities to grow existing accounts.

With both internal and client-facing responsibilities, a strong agency creative background is essential, as this role requires a working knowledge of digital production practices, tactics, technologies and strategy.

Working across multiple departments, this person is expected to proactively engage in the sharing of knowledge with the larger creative production capability, and know when to pull in various department expertise to support project decision-making.


  • A Bachelor’s or Master’s degree in Design or a related field
  • Background in digital production and passionate about staying informed of new technologies and applying them to our teams and client work
  • Experience managing digital production teams at scale
  • Experienced in cross-team collaboration with UX, Stakeholders, and production
  • Experience in Application or Product Development strongly preferred
  • Experience in developing and delivering professional weekly status reports for multiple projects, change management oversight, coordination, and communication, and monthly rhythm of the business presentations that provide project status, issues, risks, mitigation plans, and timelines to senior management
  • Ability to create and maintain release schedule and process flows and diagrams
  • Effective communication skills and the ability to work with a diverse group of managed services developers and business owners
  • Own and manage end to end sc enarios with stakeholders and data
  • Strong written & verbal communication skills


  • Work with clients and the Regional Capability Lead to establish specific goals and KPIs that indicate success and ensure tactics help achieve those goals
  • Make tactical strategic recommendations on how to help clients achieve their goals through Prodigious’ service line capabilities
  • Provide strategic recommendations for optimizing and improving tactics specific to Prodigious’ service lines on an ongoing basis
  • Leverage expertise from our team to help influence strategic direction and decisions
  • Team Management

  • Responsible for keeping a pulse on your team's workload and elevating accordingly when team members are under / over resourced
  • Ensure team members are aware of relevant tasks, deadlines, and requirements
  • Support team members in motivating them to deliver their best work
  • Inform the team of pertinent updates, both internal and client-related, relevant to the projects they’re working on
  • Confirm team members are hitting individual billable goals and the team as a whole is hitting target billable rates.
  • Communicate to your Regional Capability Lead if you feel your team is not on track to hit their goals
  • Project Management

  • Responsible for ensuring projects and tasks are completed on time and on budget
  • Continuously audit service line project management processes and suggest improvements
  • Utilize service line process documents, tools, and trackers to support you in successfully managing projects
  • Regularly communicate with Onshore teams to ensure projects are laddering up to the client's overarching goals and business objectives
  • Proactively communicate when you foresee any potential project risks or concerns and work together to come up with a solution
  • Translate tactical strategy into a task-based project plan focused on reaching client goals
  • Ensure proper project documentation is being completed at every phase and evolve as needed
  • Understand the health and status of your projects at all times
  • Manage client expectations and ensure understanding of project status and project timeline at all times
  • Manage day-to-day relationships for field clients, serving as the primary point of contact
  • Benefits

  • Access to Prepaid Medical Plan
  • Employee engagement activities and events
  • Days of Work from Home
  • Flexible Schedule
  • Prodigious Academy
  • Technical trainings, soft skills development, technical certifications, access to online libraries and e-learning platforms
  • Find your path Program
  • You will have a coach that will support and help you grow
  • Level up Program
  • All your information will be kept confidential.

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