Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
Our 103,000 colleagues serve people in more than 160 countries.
The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbott’s life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.
Our pioneering technology spans the world of healthcare operations with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.
Our Diagnostics Business has an opportunity for an AlinIQ Informatics Support Analyst to provide post implementation support to customers for AlinIQ products.
The is a remote position that can be based anywhere in the US near an airport. The position requires up to 50% travel and will rotate on call responsibilities.
What You’ll Do
Become a trusted advisor to customers
Serve as a technical liaison into other parts of Abbott, AlinIQ Professional Services Center of Excellence, R&D, and Quality, for customer reported issues
Provide feature / product enhancement input based on customer feedback
Maintain and assume accountability for a culture of high customer service
Provide phone and email customer support and troubleshooting assistance along with taking care of all relevant documentation for AlinIQ informatics products
Track and report on customer support activities and related metrics
Revise and keep up to date, all relevant systems of record
Participate in team and customer meetings effectively
Education And Experience You’ll Bring
Bachelor’s degree in Science, Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines
4-6 years of relevant experience installing, configuring and / or maintaining and supporting diagnostics laboratory informatics applications
Sound understanding of diagnostics laboratory workflows and related technologies
Demonstrated understanding of one or more products such as laboratory information systems, middleware, or inventory management systems used in diagnostics laboratories
Hands on experience with customer troubleshooting and support for one or more laboratory information systems
Independently able to provide customer support with a high degree of commitment and quality, and an aptitude to understand customer problems & pain points, identify root cause, and provide remediation
Technical proficiency with general business applications such as MS Office, SmartSheet
Attention to detail and a concern for quality
Able to innovate; willing to bring ideas forward, escalate issues and risks in a positive way
Implementation and configuration experience for laboratory informatics software, laboratory information systems (LIS), laboratory workflow and operations
Hands on experience with Abbott Diagnostics instrument systems and AlinIQ
Expert level knowledge of Windows Operating systems (server and workstation), in networking and non-networking environments and experience with Linux
Proficiency with system architecture and networking concepts
Background in medical technology or laboratory LIS
Experience with Lab Automation
Strong verbal and written communication skills with excellent customer facing capabilities
WHAT WE OFFER
At Abbott, you can have a good job that can grow into a great career. We offer :
Training and career development , with onboarding programs for new employees and tuition assistance
Financial security through competitive compensation, incentives and retirement plans
Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
Paid time off
401(k) retirement savings with a generous company match
The stability of a company with a record of strong financial performance and history of being actively involved in local communities
Learn more about our benefits that add real value to your life to help you live fully :
Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future.
Abbott is an Equal Opportunity Employer, committed to employee diversity.
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CTS / CS / PROF2 / 4004