Dispute Resolution Analyst
3M
Asuncion De Belen,CR
hace 3 días

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity.

We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description :

Responsible for research, analysis and resolution of high volume, complex customer accounts receivable, order entry exceptions and disputes involving contractual agreements and non-standard billing agreements for all customers within ARM Facility business.

Determines root cause(s) recommends and implements appropriate activities and practices to increase collection of company revenue volume and decrease outstanding accounts receivable.

Responsibilities / Duties

  • Reviews, analyzes, and reconciles initial Accounts Receivable and Order Entry exceptions and discrepancies to ensure accurate billing and prompt payment within best business practice and time sensitive guidelines.
  • Performs extended resolution activities on more extensive exceptions and discrepancies including engaging parties such as Finance Department, Order Fulfillment, Contracts Area and field staff to collect necessary transaction details required to advance the resolution process
  • Manages order and invoicing exception reports to oversee timely and accurate invoicing.
  • Facilitates high volume, extensive professional level verbal and written communications to a broad spectrum of internal and external contacts during all resolution activities
  • Research and resolve complex customer billing and contract disputes, especially related to CAP contracts and non-standard billing arrangements to facilitate prompt payment
  • Settle disputed accounts receivable and issue credits / debits as appropriate and in accordance with Corporate Credit and Sarbanes-Oxley Guidelines
  • Researches and verifies all requisite specific transactional information such as contractual stipulations and service dates, purchase order, bill-to changes, pricing revisions, and other dispute reasons as necessary
  • Manage bankruptcy and receivership accounts and communicate status to leadership.
  • Recognize potential of write offs and recommend to management accounts in bankruptcy or receivership, collection agency and / or legal
  • Participate in any and all reasonable work activities as assigned and deemed appropriate by management
  • Required Qualifications

  • Bachelor’s degree in business or related field, or 5 years’ experience handling complex order and billing discrepancies
  • Knowledge of basic accounting skills Ability to analyze and resolve complex A / R discrepancies
  • Demonstrates good problem-solving skills PC Skills
  • Ability to communicate effectively, both verbally and in writing, with all levels of external and internal customers.
  • Demonstrates willingness and ability to participate in all required training programs
  • Ability to work effectively and exercise sound business judgment in a team environment, as well as independently
  • Supporting Your Well-being

    3M offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

    Imagine your future in 3M

    At 3M, inspiration happens daily. Here, science is how the magic happens. Except it is not magic, it is the right science, applied in the right way by the people of 3M.

    Here, your ideas help shape everyday lives around the globe. Here, you matter. You inspire. Challenge. Create. Thrive. Here, you go.

    Apply now and discover inspired opportunities!

    Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter 3M.3M es un empleador que ofrece las mismas oportunidades.

    3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

    Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals.

    You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

    Please note : your application may not be considered if you do not provide your education and work history, either by : 1) uploading a resume, or 2) entering the information into the application fields directly.

    3M Global Terms of Use and Privacy Statement

    Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms.

    Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

    Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación