Quality Assurance (QA) Analyst
CAN Capital, Inc
CityKennesawCitySan JoseCityKennesawCityKennesawCityKennesawCityKennesawCityKennesawCityKennesawCityWhite Plains
hace 18 días

Job Description

The person in this position provides Tier I phone and face to face assistance to internal clients regarding the use of hardware and software, including off the shelf and in house developed applications.

Responsibilities :

  • Providesexceptional technical assistance with a positive, helpful, and customer-serviceoriented attitude
  • MaintainsService-Now issue tracking and asset management system, monitors status oftechnology issues and maintains contact with users / vendors as required
  • Assiststeam with testing / integrating new software
  • Creates / Testsimaging (PC and Mac)
  • AuditsProcess Management (Creating and managing tickets) and SLA adherence
  • Createsand documents process and procedures
  • MaintainsHardware / Software standards
  • Programstelephony system and provide business logic support
  • Worksindependently as part of a team, be an enthusiastic learner and show the driveto succeed
  • Providesphone and / or e-mail support for computer hardware and approved software
  • oMS Windows,OSx, MS Office Suite 2013 / O365, Lync, Ping Identity, Oracle Fusion, World Pay, I3,EIS, MS Dynamics, Jostle, Collect Max, Latitude, SharePoint

  • Assistsadministrators and management in communications, documentation and enforcementof computing and network procedures and policies
  • Monitorshelp desk voice-mail and e-mail and responds to service issues in accordancewith applicable service level agreements
  • Providesassistance in other functions as instructed by the Technical Services Manager, VPTechnology Services or the COO
  • Qualifications

  • Associate’s degree in related major from an accredited College or University or technical certification program strongly preferred
  • A minimum of 2 years of Technical Support experience including : Ticketing, software, hardware, and network-related issues desired
  • Ability to problem solve, prioritize, and think independently required
  • Professional certifications (A+, MCP, MCDST, MOS ) preferred
  • Excellent customer service attitude and verbal and written communication skills required
  • Experience working with multi-tiered ticket handling / resolution systems required
  • Ability to prioritize work, meet deadlines and provide progress updates required
  • Knowledge of TCP / IP and Windows networking with proven troubleshooting skills a plus
  • Knowledge of DHCP, DNS, and Windows Server 2003 / 2008 / 2012, and Exchange Administration a plus
  • Knowledge of MS Office applications including Word, Excel, PowerPoint, and Outlook required
  • Experience with Windows 7, 8, Mac OS a plus
  • Experience supporting VPN clients and VPN Administration a plus
  • Ability to work an in-office schedule of weekdays (8-hours), time variable to need and agreement
  • CAN Capital provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, pregnancy or any other characteristic protected by applicable law.

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