TheCity of San José is creating the civic technology foundation that helps ourcommunity thrive!
Asthe Capital of Silicon Valley and 10th largest city in the nation, the City ofSan José manages a large array of services and assets.
The City operates on abudget of $4.3 billion, with 7,000 employees all serving over a millionresidents and businesses across 180 square miles.
TheCity aspires to be as innovative as the community we serve. In that quest, theInformation Technology (IT) Team makes its impact through smart uses oftechnology by our employees and community.
IT enables vital services throughbusiness solutions, cybersecurity, productivity and collaboration tools, theCity Customer Contact Center, and expert planning.
Services are powered by trulygreat people, an expansive municipal area network, and a robust technologyinfrastructure environment.
Wepromote work-life integration with a focus on growth to bring out the best inour team members. Come join us in making San Jose the most vibrant, equitable,sustainable, and innovative city in America!
Positions & Duties
The City of San José is creating the civictechnology foundation that helps our community thrive every day. Do you havethe skills and sense of service it takes? If yes, read on
This is an exciting opportunity for individualswith a passion for Voice over IP (VoIP) and networking. We currently have avacancy in the Infrastructure Division, supporting multi-vendor VoIP services, contactcenter solution and enterprise network.
The ideal candidate will act as the subject matter expert to support andmaintain the City's VoIP services including end user phone features, SessionInitiation Protocol (SIP) connectivity, auto attendants and contact centerinfrastructure.
The ideal candidate willalso help build and maintain our enterprise network by conducting networkdesign, configuration, and implementation as well as reporting on all aspectsof network performance metrics and ensuring compliance with the informationsecurity policy based on the City's security governance model.
In addition to normal business work week, thisposition also requires rotation-based, on-call after-hours support. The position also requires the ability to lift,carry, push, and pull materials and objects up to 60 pounds, or heavierweights, in all cases with the use of proper equipment.
Under the CaliforniaGovernment Code, all employees (who are not already in public safety fields likepolice or fire) are obligated to serve as Disaster Service Workers.
This recruitment may be used to fill multiplepositions in this, or other divisions or departments. If you are interested inemployment in this classification, you should apply to ensure you areconsidered for additional opportunities that may utilize the applicants fromthis recruitment.
The ideal candidate will possess the followingcompetencies, as demonstrated in past and current employment history.Desirable competencies for this positioninclude :
Communication Skills - Effectively conveysinformation and expresses thoughts and facts clearly, orally and in writing;demonstrates effective use of listening skills and displays openness to other people'sideas and thoughts.
Teamwork & Interpersonal Skills - Developseffective relationships with co-workers and supervisors by helping othersaccomplish tasks and using collaboration and conflict resolution skills.
Analytical Thinking Approaching a problem orsituation by using a logical, systematic, sequential approach.
collects information; uses logic and intuition to arrive at decisions orsolutions to problems that achieve the desired outcome.
Project Management Ensures support forprojects and implements agency goals and strategic objectives.
Acceptable Substitutions : Two (2) years of related experience may be substituted for up to two (2) years of the education requirement.
License or Certificates :
Employment Eligibility : Federal law requires all employees to provide verification of their eligibility to work in this country.
Please be informed that the City of San Jose will not prepare or file a labor condition application with the Dept. of Labor.
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions.
Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical / writing exercise.
You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.
1. Please select the areas of technical competency where you have comprehensive Enterprise level experience in engineering and ongoing support (check all that apply) :
qVOIP end-user support and configuration
qSession Initiation Protocol (SIP) infrastructure
qDirect Inward Dialing (DID) provisioning
qAuto attendants (call trees)
qContact center services and infrastructure
qLayer 2 switching (VLAN) including Spanning Tree
qAdvanced Layer 3 routing (e.g. OSPF and BGP)
qNetwork design and optimization
qWifi and wireless broadband
qSoftware-Defined Networking (SDN) / Network Virtualization
qCloud Computingq None of the above2. From the areas you selected above, please list the specific appliances / software solutions / cloud platforms and / or services you have experience with, and specify the number of years of experience with each.
3. Please describe one (1) major production outage (or equivalent) that you were involved in remediating. What was the root cause and how did you resolve the issue?
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.
In addition, please attach your resume as part of the application process.