Customer Service Representative (Dispute Resolution) - Junior
Equifax, Inc
Heredia, Heredia, Costa Rica
hace 6 días

The US Consumer Associate is responsible for reading or listening the consumer concerns to understand their concerns regarding the credit file.

The agent is also required to review those consumer concerns in order to determine if any internal policy can be applied to properly hold it by creating a dispute, updating the consumer’s personal information or guide the consumer to obtain an answer and solution to the query they have.

Duties and Responsibilities

  • Reading or listening consumer concerns.
  • Understand and properly address the consumer concerns.
  • Applying Equifax Internal Policies in order to provide solutions to the queries made.
  • Send relevant information to verification when applicable.
  • Handle escalated cases in regards special disputes.
  • Manage sensitive information that required high discretional standards.
  • Competencies

  • High people skills and team player.
  • Customer satisfaction oriented.
  • Fast learner person.
  • Professional attitude and desires to grow into the company.
  • Schedule flexibility and willing to work extended hours or overtime (if necessary).
  • Disposition to work on Back Office and Call Center.
  • Requirements and / or Experience

  • Bilingual :
  • o English (B2, 85% - 90%).

    o Spanish (100%).

  • Computers skills (Windows 7, Microsoft Excel and Word).
  • Good typing average 40 wpm and 40 npm.
  • Able to start immediately. Shift From M-F de 3 : 00pm to 10 : 00pm
  • Primary Location : CRI-Heredia

    Function :

    Function - Customer Service

    Schedule : Full time

    Full time

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