Procure to Pay (PTP) Helpdesk Analyst
GSK
Tres Rios, Costa Rica
hace 2 días

Your Responsibilities : This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are

  • Provide timely Finance service desk support to customers.
  • Use defined procedures for responding to customer calls, email and chats.
  • Maintain records of all calls from customers using designated Service Management tool.
  • Provide detailed documentation of all steps involved in resolving customer issues.
  • Escalate issues to the appropriate department and personnel.
  • Keep incidents tickets updated daily.
  • Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers, colleagues, and managers.
  • Aid other members of the team in any appropriated way when needed.
  • Connect with back-office teams (invoice processing, payments, vendor master, etc) to solve different cases
  • Why you?

    Basic Qualifications : We are looking for professionals with these characteristics to achieve our goals :

  • Advanced university student in Business Administration, Accounting or Finance or a related field.
  • 2-3 years of experience in Accounts Payables or Procure to Pay.
  • Intermediated English level (B2).
  • Knowledge of SAP.
  • Good level in Microsoft Office knowledge in Excel.
  • Preferred Qualifications :

    However, if you have the following, it would be a plus :

  • Graduated from a technical high school in Accountant
  • French will be considered a plus.
  • If you feel this is your next career move, please apply up to May 15th, 2022.

    Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación