Procure to Pay (PTP) Helpdesk Analyst
Tres Rios, Costa Rica
hace 2 días

Your Responsibilities : This role gives YOU the opportunity to lead key activities to progress YOUR career, the main of these are

  • Provide timely Finance service desk support to customers.
  • Use defined procedures for responding to customer calls, email and chats.
  • Maintain records of all calls from customers using designated Service Management tool.
  • Provide detailed documentation of all steps involved in resolving customer issues.
  • Escalate issues to the appropriate department and personnel.
  • Keep incidents tickets updated daily.
  • Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers, colleagues, and managers.
  • Aid other members of the team in any appropriated way when needed.
  • Connect with back-office teams (invoice processing, payments, vendor master, etc) to solve different cases
  • Why you?

    Basic Qualifications : We are looking for professionals with these characteristics to achieve our goals :

  • Advanced university student in Business Administration, Accounting or Finance or a related field.
  • 2-3 years of experience in Accounts Payables or Procure to Pay.
  • Intermediated English level (B2).
  • Knowledge of SAP.
  • Good level in Microsoft Office knowledge in Excel.
  • Preferred Qualifications :

    However, if you have the following, it would be a plus :

  • Graduated from a technical high school in Accountant
  • French will be considered a plus.
  • If you feel this is your next career move, please apply up to May 15th, 2022.

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