Sr Business Process Analyst
National Instruments
Lagunilla, CR, CR
hace 21 días

National Instruments is seeking a Customer Operations Business Process Analyst for the Customer Operations organization. The Process Analyst will be part of the Operational Effectiveness organization that collaborates with Customer Operations teams on process and data analysis to drive operational efficiencies, effectiveness, insight, and results.

The Process Analyst role will be responsible of driving global standardization of processes around Customer Operations. This person will be located in Costa Rica but required to travel and understand regional needs into driving alignment and process standardization.

This role will be key towards driving alignment and moving the organization towards automation of processes and continuous improvement of processes where possible.

Responsibilities :

  • Map processes and drive documentation governance
  • Drive global process standardization understanding regional needs to differentiate
  • Process ownership and execution of needed changes towards simplification
  • Identify, recommend, and validate process standardization towards automation
  • Research, investigate, and recommend improvements to workflows and business processes
  • Ensure company follows compliance standards and regulations
  • Align processes with business policies in partnership with decision makers and dedicated teams
  • Collaborate with Operational Effectiveness teams into finding standardization and improvement opportunities along with documenting processes and changes
  • Define success measures and corresponding metrics
  • Establish and own revision of target settings for key processes
  • Validates process alignments with system changes
  • Key Performance Objectives :

  • Ability to understand complex processes
  • Design processes that scale globally and flex regionally
  • Identify opportunities to standardize process across the organization
  • Achieve desired results by utilizing project management, process design, and change management methodologies
  • Successfully govern the documentation of processes
  • Identify and understand process gaps
  • Successfully coordinate with Learning and Development to ensure employee’s success with process changes
  • Cross regional / functional support within Customer Operation such as Core Customer Operation, SOMS, CaDD and others
  • Collaborate with stakeholders from other department such as IT, HR, Finance and Manufacturing to align with the Customer Operation process
  • Strong Communication, Negotiation and Presentation Skills
  • Qualifications

    Required qualifications :

  • Degree in Business Administration, Industrial Engineering or related
  • 4 years of experience in process design and / or process standardization
  • Experience in process mapping
  • Preferred qualifications :

  • Lean Six Sigma methodology (Green Belt Certificate)
  • Project management (PMI)
  • Business process analysis, design, improvement, and problem skills
  • Identifying defects in business models and operations
  • Root cause analysis methodologies
  • Skills :

  • Take an analytical approach to problem solving
  • Embrace change and ambiguity
  • Influence others who they don’t have authority over
  • Identify and solve customer information and process issues
  • Display a high degree of ownership and accountability
  • Revise and recommend targets in alignment with organization’s objectives and strategies
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