Contact Center Software Engineer
Heredia, Heredia, Costa Rica
hace 5 días

What You’ll Do

Develop and implement software applications to support multiple contact centers across various lines of business.

Develop conversational interfaces for contact center channels (Ex : voice, chat).

Participate in the gathering and reviewing of business requirements and translating these into functional / technical designs.

Develops detailed technical analysis and design specifications based on functional requirements.

Design, develop, test, deploy, maintain and improve software

Use object-oriented techniques and software engineering best practices including design review, code review, unit-testing, and re-factoring.

Research technical solutions to business problems.

Follow agile best practices and maintain / improve the work of the agile team.

Constantly learn about the latest technologies and seek their best use in the products, if possible.

Must Haves

Bachelor's degree in Computer Science, related Software Engineering field or equivalent practical experience.

2+ years of software development experience with JavaScript framework and / or other scripting languages (e.g. PHP, Python)

Experience in debugging, diagnosing, and trouble-shooting complex, production software

Experience with modern software development life cycles including CI / CD

Excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders

Passion for actively learning and researching new methods of work and new technology

Extra Points for any of the Following

The list below is extensive, which is indicative of the number of technologies we currently use across our projects and also highlights the size of the diverse opportunities we can offer you.

While we wouldn't expect anyone to know of all of these, if your experience includes some of the below, we would love to talk to you :

Experience working with Cloud environments (GCP / AWS)

Experience in development of call center applications specifically CTI, IVR and integration

Experience building conversational applications with Dialogflow, IBM Watson Assistant, or Amazon Connect

Experience with RPA / UiPath

Have Call Center experience and understand overall Call Center concepts

Experience with process automation

Experience with troubleshooting the issues by analyzing logs

Agile environments (e.g. Scrum, XP)

Source code control management systems (e.g. SVN / Git) and build tools like Maven

Oracle, MySQL, NoSQL databases (e.g. Cassandra, Hadoop, MongoDB, Neo4J, Google Firestore)

Linux command line and shell scripting languages

Cloud computing, AWS and Google Cloud experience

Atlassian tooling (e.g. JIRA, Confluence, and Bitbucket)

Experience working with open source frameworks; preferably Spring

Automated Testing : JUnit, Selenium, LoadRunner, SoapUI,Postman

Strong knowledge of appropriate programming and scripting languages Be proficient in .Java, J2EE, Spring Framework

Why Equifax?

Equifax is a global data, analytics, and technology company and believes knowledge drives progress. We are there at life-defining moments when people are applying for college, interviewing for a new job, buying a home, purchasing a car, or even starting a small business.

The products and insights we provide help people all across the world make better decisions, and we are proud of the role we play in peoples’ lives.

We power the decisions that move people forward by helping people live their financial best. Won’t you join us?

Regardless of location or role, the individual and collective work of our people makes a difference in our business.

We are looking for individuals who can help us disrupt the marketplace with innovation. You will do this by delivering leading-edge technology to build and deliver unparalleled customized insights that enrich both the performance of businesses and the lives of consumers.

We will give you the opportunity to drive innovation and automation across the enterprise. This will include tool and process integrations across all business units within Equifax globally.

And, if community involvement and social responsibility are important to you, join us and help create shared value in our global communities! Corporate Citizenship is an integral part of our company.

We know through experience that community involvement will increase the quality of your career with us and simply makes the world a better place.

If this sounds like somewhere you want to work, don’t delay, apply today. We’re looking for you!

We offer

  • Grow at your own pace through online courses at Learning Equifax
  • Not yet Cloud certified? We’ve got you covered with paid sponsorship, resources and training
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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