Help Desk AdministratorShare Help Desk Administrator
Akamai
Costa Rica Costa Rica, San Jose
hace 2 días

Job Description

Would you like to collaborate with teams to deliver world-class customer service?

Do you enjoy working with customers to solve complex technical problems?

Join our global Solution Center

Our Solutions Team is built with experts who find creative ways to deliver solutions to our customers through impactful remote support experiences.

Our team provides IT support and administration for end-user services in a 24x7 multinational and multi-language environment.

We enable the ongoing operations of our company, customers, and team.

Become a trusted advisor to customers

As a Helpdesk Administrator, you will provide world-class support to Akamai employees. You will analyze and resolve complex technical issues, with focus on Linux, Mac and Windows operating systems.

You will work closely with Senior Administrators and Specialists on problem escalations and resolutions and liaise with internal customers.

As a Help Desk Administrator, you will be responsible for :

  • Providing world-class support to customers through ownership, resolution and appropriate escalation of issues and trouble tickets
  • Acting as a technical resource to provide support via remote channels such as voice, chat and tickets
  • Developing tools and ideas to improve Helpdesk efficiency and productivity
  • Designing and drafting knowledge based articles to share and provide information to help create self-solutions for our customers
  • Taking ownership of your customers and tickets to deliver global support services to our user community
  • Do what you love

    To be successful in this role you will :

  • Have a high school diploma or a technical degree and experience of working in a customer facing environment
  • Have good experience of working as a customer advocate and approaching problems with a logical thought process
  • Be action-orientated and be able to identify areas for innovation and improvement
  • Demonstrate business level, written and spoken communication skills with fluency in spoken English
  • Have the ability to log and record information on our internal systems
  • Have the ability to manage multiple tasks with minimal supervision
  • Demonstrate a logical thought process to problem solving and troubleshooting skills
  • Work in a way that works for you

    We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

    We are happy to discuss flexible working options in this role, please discuss your requirements with the recruiter when you apply.

    Working with us

    At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference.

    Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

    Working for you

    At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future.

    We provide benefits surrounding all aspects of your life :

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors
  • Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

    About us

    Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.

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