Head of Operations - Costa Rica
San Jose, Costa Rica
hace 22 horas

Head of Operations - Costa Rica


The retail industry across Latin America is worth 2 trillion dollars annually. Hence, to ensure growing sales and market share, brands and retailers spend billions of dollars each year to send thousands of workers to complete in-store tasks like stocking shelves, fulfilling e-commerce orders, delivering e-commerce orders and building displays.

Our technology provides brands and retailers with a solution for all these. We do that by connecting our users, via their phone, to our marketplace where they can choose from an inventory of tasks nearby they can complete for brands as independent contractors.

In exchange, brands and retailers receive a real time dashboard of the status of the different tasks being done. To date over 2,000,000 tasks have been delivered by users for brands and retailers via our platform across Mexico and we are transforming the way brands and retailers manage their business.

We're looking for people with an entrepreneurial spirit, and passion for building new and different projects. This is a rare opportunity in Latin America to work with a well-funded startup with exponential growth.

Our founders are Harvard Business School graduates with deep consumer expertise at Walmart and P&G across Latin America, India, China and Africa.

Our company is backed by top investors in Silicon Valley and we currently have over 12,000 users in Mexico (Soon Costa Rica, Colombia and Brasil), helping brands and retailers.

As we expand into Costa Rica, we need a highly skilled individual that can work independently and have passion for execution.

We are looking for an experienced Operations leader that can work multi-functionally to exponentially grow our services for brands and retailers across Costa Rica.

In this role, you will work very closely with Mexico's central team and you will adapt our products offerings to serve our new customers in this country.

The ideal candidate will be passionate about the future of work, last mile delivery, gig economy and improving life quality for the emerging middle class.

Responsibilities :

  • Launch operations in Costa Rica
  • Lead daily merchandisers, picking and delivery operations with our customers across the country
  • Own and improve operational KPIs
  • Build new operational processes to improve our service and fit local requirements
  • Interact with the multifunctional team in Costa Rica (Sales, Customer Success) and central team in Mexico (Tech, Product, Finance, HR, Legal) to growth sustainably our business
  • Create strategy to recruit independent workers for merchandising, picking and delivery
  • Deliver on key metrics to enable growth
  • Requirements :

  • 5+ years of full-time work experience in operations
  • 3+ years managing people
  • 2+ years of experience in last mile delivery OR gig economy platforms (i.e Uber, Rappi etc.)
  • Bachelor’s degree or equivalent in business administration, economics, engineering or similar degrees
  • Excellent communication skills in English
  • Discipline
  • Data driven with ability to pull numbers to drive decisions
  • Nice to have

  • Previous experience in high growth startup(s)
  • Previous experience in gig-economy platforms
  • We Offer :

  • Competitive Salary and benefits
  • Generous vacation and paid time off
  • Partial remote work
  • Fast track development if goals are met
  • Chance to work with an amazing team to build a platform that helps people find a foothold in the digital world
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