Credit supervisor
Thomson Reuters
Lagunilla de Heredia, Costa Rica
hace 3 días

POSITION SUMMARY

Responsible for ongoing support and leadership of the credit operations. Supports the Manager in implementing the strategies and tactics utilized to approve orders complying with our SLA.

Works with individual credit analysts to accelerate sales and mitigate risk.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Review individual queues detail and credit risk actions.
  • Oversee service level agreements and take corrective actions that ensure the accomplishment of such.
  • Handles escalated calls / accounts from internal and external customers.
  • Drive lead and motivate staff to maximize individual performance through daily discussions.
  • Daily monitoring of staff activities.
  • Develop team to handle larger more complex customer segments.
  • Assist with the hiring process.
  • Further develop knowledge, skills and abilities through leadership.
  • Daily auditing of credit queues to ensure achieve monthly / quarterly / yearly departmental goals.
  • Review and approve exceptions and threshold approvals.
  • Prioritize orders based on business needs and customer satisfaction.
  • Interacts with internal and external customers daily.
  • QUALIFICATIONS

    EDUCATION / EXPERIENCE :

  • Bachelor’s degree plus 6-8 years of experience in finance.
  • Degree preference in Finance, accounting, business or economics.
  • Prefer Master’s degree in related field.
  • Supervisory experience required.
  • REQUIRED KNOWLEDGE / SKILLS :

  • Advanced English level. Candidates will be tested before setting up an interview.
  • Strong verbal and written communication skills required. Solid English language skills are required.
  • Excellent ability to deal with difficult customer (internal & external) situations with a professional and resourceful manner for resolution.
  • Cultural sensitivity a must.
  • Excellent understanding of credit and collections processes and regional practices
  • Strong PC skills, particularly Excel and Word
  • Strong learning aptitude and agility
  • Requires strong negotiation skills within prescribed guideline.
  • Highly motivated, task oriented and able to work independently in a fast-paced environment.
  • Ability to maintain confidentiality of sensitive information.
  • Deep knowledge of various Thomson Reuters businesses and products / services.
  • Proven ability to build teams team and manage people effectively
  • Deep knowledge of collections practices and ability to effectively teach, develop and train team on a broad variety of topics.
  • Proven skills managing portfolio with results that support
  • Considered an expert in credit and collections process
  • Strong negotiation skills relating to customer payments. Strong communications skills to relate invoicing, products and billing charges to customers.
  • At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers.

    As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences.

    With more than 25,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world.

    Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

    As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

    Thomson Reuters is proud to be an Equal Employment Opportunity / Affirmative Action Employer providing a drug-free workplace.

    We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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