BSO Sales Operations Team Administrator
Asuncion de Belen, , CRI
hace 54 días

Job Description :

3M is seeking a for the Business System Operations. This position will be located in Belen, Heredia as part of our Global Service Center in Costa Rica.

If you are looking for a career in an open, creative, passionate environment and would like to participate in creating something new - apply today!

Has direct supervision responsibilities for assigned team

Responsible for hiring, training and performance management within their respective team

Operational coordination of assigned team

Prioritizes tasks, tickets, and / or workload within the team

Responsible for execution of governance, process, and / or driving systems improvements

Responsible for ensuring team metrics are sustained and taking corrective actions if quality or service issues arise

Responsible for meeting with associated Business Group and / or Divisions to review metrics and service levels

Develop planning and strategies for the business regularly or on demand

Primary Responsibilities include but are not limited to the following :

  • Responsible for leading the assigned team
  • Responsible for hiring, training and performance management within their respective team
  • Handles or coordinates non-routine or complex requests or issues
  • Identifies opportunities for BSO, process, and / or systems improvements
  • Responsible for ensuring team Key Performance Indicators (KPI) are sustained and taking corrective actions if quality or service issues arise
  • Develop expertise point of sales (POS) in downstream processes
  • Provides oversight to ensure assigned team work (queues, tickets, etc.) is completed within Service Level Agreements (SLA) targets
  • Single point of contact, with the Business or otherwise, for assigned team
  • Responsible for ensuring the team completes all training and compliance requirements in a timely manner
  • Ensure that 100% of issues have RCA, action plan, closing, follow up.
  • Assist in service expansion or transition activities into the team
  • Ensures operational processes are followed (i.e. LMS, Sprint / Agile, etc.) (Monitors work queues and provides appropriate work direction)
  • Establishes regular meetings with key stakeholders to ensure service is being delivered to their expectations
  • Identify trends and have action plans
  • Ensure cross trainings and backups for all processes and tasks
  • Monthly 1 : 1 with the team
  • Operating systems

  • Microsoft Office 365 (word, power point, excel)
  • Lync (audio conference, web conference)
  • Microsoft Exchange (email, calendaring)
  • Lotus Notes (workflow application)
  • SAP (ERP applications)
  • Microsoft Explorer (web used for 3M intranet and Internet applications)
  • Required legacy applications (POSE)
  • Cisco Anynet Connect (VPN access to 3M)
  • Language : English

    Soft skills / Interpersonal Skills

  • Demonstrated proficiency in team leadership, coaching and development skills
  • Demonstrated proficiency coordinating tasks
  • Demonstrated detailed orientation and working with operational processes
  • Collaborative Team player
  • Other requirements

    Working across a wide array of organizations, countries and business or functional processes.

    Basic qualifications

  • 2-3 years of equivalent work experience
  • Leader or supervisor experience
  • Foreign Language skills, Portuguese preferred
  • Previous experience working with SAP
  • Power BI, Macros programming
  • Previous experience working in Point of Sales (POS)
  • Working at 3M

    3M is a global company which produces more than 55,000 products worldwide for home use, adhesives, abrasives, non-woven, fire protection, dental and orthodontics, electronic materials, medical and automotive care products.

    The company's brands partners Scotch - Brite®, Scotch®, Post - it® and Command™.

    3M has operations in more than 70 countries with laboratories in 36 countries. With 30,000 million dollars in sales, its 90,000 employees connect with customers around the world.

    Unleash your potential.

    Our success depends on the energy of our employees and the high quality of their leadership. Most of all it depends on their continuous improvement.

    Move forward.

    From sales to manufacturing to marketing to engineering, if you're committed to expanding your knowledge and gaining leading-

    edge skills, this is the place to do it. Professional development at 3M includes excellent training, continuing educational support, mentorship from smart, experienced people and more.

    Move up - or move in new directions.

    You'll find a strong promote-from-within culture here; it's an important aspect of our emphasis on learning and professional growth.

    You may also move between business units or even, potentially, to different locations around the world. That's one of the many advantages of our diverse business model and global reach.

    Be part of what’s next. Apply Now!

    If you are interested in this position please send your application in English via the 3M Jobs System.

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