Data Entry Operator
H, Heredia, CR
hace 11 días

Job Description

The US Consumer Associate is responsible for reading or listening the consumer concerns to understand their concerns regarding the credit file.

The agent is also required to review those consumer concerns in order to determine if any internal policy can be applied to properly hold it by creating a dispute, updating the consumer's personal information or guide the consumer to obtain an answer and solution to the query they have.

Duties and Responsibilities

  • Reading or listening consumer concerns.
  • Understand and properly address the consumer concerns.
  • Applying Equifax Internal Policies in order to provide solutions to the queries made.
  • Send relevant information to verification when applicable.
  • Competencies

  • High people skills and team player.
  • Customer satisfaction oriented.
  • Fast learner person.
  • Professional attitude and desires to grow into the company.
  • Schedule flexibility and willing to work extended hours or overtime (if necessary).
  • Requirements and / or Experience

  • Bilingual : English (B1, 75% - 80%).Spanish (100%).
  • Computers skills (Windows 7, Microsoft Excel and Word).
  • Good typing average 40 wpm and 40 npm.
  • Able to start immediately.
  • Primary Location : CRI-Heredia

    Function :

    Function - Fulfillment / Operations

    Schedule : Full time

    Full time

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