Job Summary :
Troubleshoots and installs advanced circuits, and performs custom installations.
Installations
Racks and stacks customer equipment
Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
Installs circuits requiring advanced fiber terminations
Queue Management
Determines work priorities from the Oracle queue and ensures adherence to all commit times
Testing / Troubleshooting
Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as needed.
Works with customers to troubleshoot issues
Cross Connects
Installs / tests / modifies cross connects per SOPs and ensures proper cable management of : coax, fiber, twisted pair copper, and intra-building cross connects
Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
Documentation / Reporting
Maintains detailed written records of all work activity
Projects
Designs and leads cage / infrastructure modification projects
Training
Completes all assigned training in a timely manner
Customer Management
Supports customer satisfaction through timely and precise order execution
Qualifications
1+ years experience
High School Diploma
Test equipment
Fiber Certifications preferred
BICSI Qualification preferred
U.S. ONLY - EOE / M / F / Vet / Disability
