Relationship Account Manager
San Jose
hace 2 días

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

As a Commerce Value Success Manager at Adobe, you will provide focus on Adobe’s Commerce solution by managing a portfolio of customers.

In addition, you can expect to be working very closely with the respective Sales Account Executives, Marketing, Consulting, and Renewals Specialists to develop new value propositions, build awareness, and reveal new growth opportunities.

Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful.

We hire dynamic, passionate, and creative individuals who thrive in fast paced environments.

What you will do

  • Actively manage the success of a portfolio of assigned Adobe Commerce Key Account customers.
  • Be the default relationship owner between Adobe and experience business in the account.
  • Be responsible for retention, development, and up-selling of focused accounts.
  • Close renewal and expansion business on a monthly basis, meeting or exceeding your quarterly and annual quota objectives.
  • Engage Customers in regular business reviews to ensure adoption, marketing maturity advancement, and during customer concerns to drive rapid resolution.
  • Establish and grow relationships with executive sponsors and decision makers.
  • Acquire and maintain a working knowledge of the complete capabilities of Adobe's Experience Cloud solutions.
  • What you'll need to succeed

  • A minimum of 5 years’ prior customer success, account management, or sales experience from a high-tech (SaaS) company.
  • You have experience and abilities in customer success as well as retention / renewal, upsell, and general sales.
  • You have solid executive presence. You are comfortable talking to a Fortune 100 CFO, CEO, CDO, CIO, or CTO.
  • Deep understanding of Adobe Commerce or similar ecommerce solutions.
  • You have experience developing strategies on assigned accounts to fully leverage technology solutions.
  • You have led projects from conception to closure and have experience using internal resources to get things done.
  • You know how to build trusted relationships with executive sponsors and end users.
  • You are comfortable working in a matrixed organization and aligning with multiple additional stakeholders and influencers within Adobe.
  • Experience running a full sales cycle.
  • Strong written and verbal communications.
  • Bachelor’s degree or equivalent practical experience.
  • Pursuant to the Colorado Fair Pay Act, below is a summary of compensation elements for this role at the company if based in Colorado.

    Colorado Starting Salary : $147,100 - $191,000

    At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC base + commission), and short-term incentives are in the form of sales commission plans.

    Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

    In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

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