Customer Financial Services SME
Greenlee Textron Inc
San Jose de Costa Rica, San Jose,  Costa Rica
hace 6 días

Description

Manage high value and strategic accounts from AR perspective to ensure cash to the organization. Contacts customers to determine reason for payment delinquency and obtains payment commitment by placing / receiving calls that are predominantly routine, but which also require assertiveness.

Implements and aligned best practices within the AR process to ensure proper execution.

Major Duties / Responsibilities :

  • Maintain the past due balance of high value / strategic accounts with less than 30%.
  • Uses multiple systems for tracking, information gathering, researching and entering documentation of communication with customer.
  • Answers inquiries and resolves routine issues for non-payment of invoices and clean unapplied cash balances.
  • Requires broad knowledge of company, products and / or services.
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
  • Exercises limited independent judgment and discretion in handling various customer accounts and scenarios.
  • Researches disputed delinquent account balances. Forwards any accompanying offsets / adjustments to appropriate personnel.
  • Sends routine follow-up communication to customers.
  • Recommends accounts that need escalated collection efforts and manage internal commercial and operational communications
  • Process Audits to collections to ensure proper documentation process
  • Minimum Education / Knowledge Required :

  • Degree preferred in Accounting, Business Management or Finance.
  • Good written and oral Portuguese communication skills (must C1).
  • Good written and oral English communication skills (must B2).
  • Proficient in MS Office applications - Excel (high level)
  • Practical knowledge of Oracle e-Business Suite.
  • Minimum Experience Required :

  • At least 5 year experience in Account Receivables or similar positions.
  • Our Commitment to Our People We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy.

    Our training programs focus on end-to-end development from onboarding through senior leadership. Flexible and competitive benefits plans offer you the right options to meet your individual / family needs Our success is measured by the positive impact we make on people, our communities and the world in which we live.

  • Our Commitment to Diversity & Inclusion At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives.
  • We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.

    This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

    Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees.

    Learn more about our and about .

    If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to.

    Emerson, a Fortune 500company with $18.4 billion in sales, more than 20 Innovation, Solutions &Engineering Centers, and 200 manufacturing locations worldwide, is committed tohelping employees grow and thrive throughout their careers.

    We are innovators,question-askers and problem-solvers. We don’t settle for good enough or Thisis the way it’s always been done.

    Instead, we push ourselves and strive forthe never been done before.

    Our Automation Solutionsbusiness enables the greatest use of the world's most valuable resources,ensuring the performance and safety of industries that are the backbone ofdaily life.

    Our Commercial &Residential Solutions business helps ensure human comfort and health, protectfood quality and safety, advance energy efficiency and create sustainableinfrastructure.

    No calls or agenciesplease.

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