Pay Time & Benefits Sr Specialist
Location San Rafael, San Jose, Costa Rica Category People & Culture Job Id 202201-103997 Apply Now Save job Back to search results Previous job Next job Apply Now Save job JOB DESCRIPTION
The Pay, Time & Benefits Team focuses on payroll, benefits and absence management support and provides customer service and advisory support to employees, HR and business partners ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.
As a Pay, Time & Benefits Sr Specialist, you are responsible for payroll, time, benefits data maintenance and administrative activities in a timely and accurate manner.
You are also contributing to the continuous improvement of the People Support Solutions delivery. This is coupled with strong customer focus, communication skills and solution orientation.
Perform a variety of payroll, time and benefits administrative and analytical activities in support of the LATAM HR affiliates.
Serves as Tier2 point of contact for all payroll & benefits customer inquiries.
Ability to interpret HR policies and practices for LATAM payroll administration.
Understanding and working knowledge of Roche local time / absence policies.
Provide timely responses to customer payroll inquiries by using an internal case management system.
Internal understanding of team structure for accurate assignment of customer cases.
Proactively identifies and troubleshoots payroll issues to determine root cause and solutions for resolution.
Analyzing multiple payroll audits during processing to ensure accuracy and validity.
Correspondence with managers and leaders to confirm accuracy of employee time / absence entry.
Manage, process and reconcile mass upload files for all pay frequencies.
Support inquires resolution within PSS service level agreement.
Escalates requests to the appropriate resources as necessary.
Monitor data flows to / from Workday to Vendor for accuracy
Ensure integrations are processed timely and resolve any errors ensuring accurately processed
Proactively identifies and troubleshoots issues to determine root cause and solutions for resolution
Analisis and controls for payroll processes, accruals and employer obligations for all LATAM countries.
Execute ICFR controls defined in the accounting scope.
Fluent in English is required
Previous experience in payroll / personnel administration projects as required.
Knowledge of payroll cycle and processes (garnishments, payroll inputs, pay calendar, etc)
Excellent attention to detail and analytical ability
Good communication, organizational and prioritization skills
Advanced Excel skills (pivot table, v-lookup, etc.)
Experience in a shared service center, in a payroll services environment.
Proven track record of being able to deliver in a matrix organization.
Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.
Ability to work in a fast-paced and changing environment.
Core Capabilities include :
Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response).
Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome).
Demonstrating problem-solving (incl. active listening, critical thinking, process improvements).
Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback).
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups.
Our success is built on innovation, curiosity and diversity.
The Roche Services & Solutions as well as People Support Solutions organisations located in San Jose provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the Americas region.
Today Roche employs altogether around 800 employees in Costa Rica.
Roche is an Equal Opportunity Employer.
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