Customer Service Representative French
Equifax
Heredia, Heredia, Costa Rica
hace 1 día

Responsible for complying with the consumer’s requests to deliver quality output, assure on time project completion and superior customer service.

Work in a collaborative team environment to achieve these results.

What you’ll do

Provide service to consumers / members on their credit files by updating accounts and personal information, creating investigations, providing adequate solutions to their problems, providing information to pull their credit report, provide and sale the credit score and other similar products,

Assist and educate the consumers about the policies, procedures and information reported on the Equifax credit file and give the appropriate follow up to the member’s investigations.

Primary contact for all our external consumers / members of Equifax answering in-bound or out-bound calls in English regarding the credit report, credit information, products, policies, procedures and solving problems our customer will present in their interactions with our services.

Handle calls, requests and complains

What experience you need

1 year of call center experience

French spoken (written and verbal B2 or C1)

What could set you apart

Knowledge of ACRO / EWP, CIS, Salesforce

General knowledge of credit reporting practices, policies and procedures

Experience in sales

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24 / 7, life insurance, gym facilities, collaborative work spaces, free transportation and parking, subsidized cafeteria, solidarity association and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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