As Amazon continues to grow rapidly worldwide, HR Services is driving to redesign our processes and tools for service globalization and infinite scalability.
These efforts need expertise in specific areas such as change and project management. HR Shared Services is looking for a Regional Change Manager (ideally with HR experience) to join the Workday team in San Jose.
In this role, you will collaborate with Employee Services Global Change leader in Seattle, Project Managers and Regional Change Managers in across the globe to define and implement change management, learning and communication strategies for the global roll out of Workday, Human Capital Management system in Amazon.
We are looking for a self-motivated candidate with excellent communication skills who has lead global change across a large organization, has ability to influence others and collaborate with cross-functional stakeholders.
Key responsibilities include :
1. Change Management
Apply change management methodology and best practices to ensure successful execution of the change connected with the Workday implementation
Lead the development and execution of regional change management plan in support of global Employee Services change plan
Create change management deliverables, stakeholder assessment, change impact analysis, communication plan, learning plan, etc.
Ensure project members and stakeholders understand change management objectives and work together towards a common goal
Communicate change management expectations to project members and stakeholders in a timely and clear fashion
Demonstrate strong judgement, independent thinking and creative approach to overcome obstacles and issues during change execution
Provide input, document requirements and support the design and delivery of training programs.
2. Customer Experience & Communication Delivery
Provide an enhanced customer experience by guiding customers through the change process and anticipating their needs and concerns
Effectively communicate to customers using the right communication channels
Actively manage stakeholders’ expectations
Create and monitor tangible success metrics for the change impact and stakeholders’ readiness.
Basic Qualifications :
Bachelor’s degree in business, HR, communication, or a related field
7+ years’ experience in HR
Previous experience with large-scale project management with proven effective change management
Demonstrated ability to measure the impact of change
Proven ability to influence without authority
Excellent written and verbal communications skills - able to interface with all levels of the organizations.
Ability to establish and maintain strong relationships.
Familiarity with project management approaches, tools and phases of the project life cycle.
Flexible and adaptable; able to work in ambiguous situations.
Preferred Qualifications :
Excellent project management skills
Change management certification desired
PeopleSoft, Oracle EBS, SAP, or Workday experience is a plus
Expertise in Lean Management, Six Sigma, and other OE tools