Agent Database Administrator 1
Western Union Holdings, Inc
Costa Rica
hace 6 días

Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions?

We’re seeking an Agent Database Administrator 1, based in our Santa Ana, Costa Rica office.

Sound interesting? Here are some specifics :

The Agent Database Administrator 1 has the responsibility for processing within Standard Response Times’ (SRTs) and according to Standard Operating Procedures’ (SOPs) location-

related requests submitted by internal and external customers. Must comply with high accuracy levels, independency, pro-activeness, responsibility, sense of urgency and reliability to ensure the correct application of standard configurations, as well as security and control policies for specific agents, countries and regions.

Detects, correct or escalates errors or inconsistencies in already existing records to actively contribute towards database integrity’.

Provides high quality support to Field Operations Teams’ and other WU departments, by properly handling their requests, creating specific queries / reports.

Detects and defines improvements on departmental procedures and tools. Handles database upload and maintenance tasks such as adding, modifying, deleting operators, authorized operators, terminals, location general info, hours, downloadable files, limits, hours.

Adds new locations, processes Agent Portal requests, FX manual rate updates, and is capable of processing massive requests to create and update location data.

Carries out higher complexity tasks such as Subagent management.

What you will need to succeed :

  • High School Diploma
  • MS Excel knowledge (Intermediate-Advanced)
  • Strong English communication skills 76% - B2 (Minimum).
  • Schedule Flexibility (Schedule Tuesday-Saturday from 6 : 00 am to 3 : 00 pm)
  • Detail oriented
  • What will make you stand out :

  • MS Access and AS400 knowledge
  • Western Union Customer-Agent facing experience
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