Operational Excellence Analyst (Evergreen)
San José,CR
hace 16 días

At Lonza, we invest in great people. We encourage our employees to challenge themselves and we offer an environment that fosters creativity and success.

Headquartered in Basel, Switzerland, we operate production, R&D, and business sites around the world, including Europe, North America, and Asia.

Our vision :

We strive to be the leading supplier using science and technology to improve the quality of life.

Our mission :

We work with passion, using advanced technologies, to transform life science into new possibilities for our customers.

Do you want to help us as we shape the future of this great organization?

Job Description Summary

Responsible for supporting the development, implementation and ongoing functional services that directly support SSC Operations.

Focused on initiatives to drive optimized service, accuracy, and value goals to meet and exceed our value to stakeholders.

The OE Analyst plays an integral role in driving the organization to deliver both strategic and tactical activities.


  • 1-2 years of direct industry experience, ideally within Shared Services or close to service related operations.
  • At least 1 years of experience in the area of services process excellence.
  • ITIL, Lean, Six Sigma or similar beneficial.
  • Multi-lingual (Fluent English and Spanish, Portuguese is a plus).
  • Intimate with customer focused processes, tools and concepts.
  • Advanced proficiency in office applications (Word, Excel, Power Point and Outlook)
  • Knowledgeable in Visio
  • Demonstrable operational experience in a financial services or arrears management environment.
  • Demonstrable experience of developing strategies to maximize efficiencies and performance while adhering to regulatory requirements.
  • Education

    Bachelor’s degree or relevant experience equivalent

    Preferred area of study : Business

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