Sr Professional, Technical Professional Services.
Barreal, Costa Rica
hace 2 días

You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do.

You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.

Success Profile

Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward.

Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.

  • Collaborative 9
  • Courageous 7
  • Innovative 10
  • Strategic 8
  • Trustworthy 9
  • Enthusiastic 7
  • Motivational
  • Socially Conscious
  • Results Driven
  • Productive
  • Communicator
  • Achiever
  • Problem-solver
  • Responsibilities

    Requisition ID R-10248925 Date posted 03 / 21 / 2022 City Barreal de Heredia Country Costa Rica Additional Locations Tres Rios, Costa Rica

    Business Description : Responsible for the overall direction, coordination, implementation, execution, control, and completion of the projects by ensuring consistency with company strategy, commitments, and goals.

  • Achieves operational objectives by strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards;
  • resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

    Basic Qualifications for Consideration

    Position Purpose : Entitled of the direction / coordination of implementations.

    Essential Job Responsibilities :

    Respond to customer inquiries received via email, web application, chat or correspondence Handle moderately complex issues analyzing and resolving problems for customers by determining and explaining the best solution for the problem Use online knowledge help systems to conduct research and answer questions Document actions taken in various systems required for each program Escalate issues to management and / or clients following defined procedures Perform data entry as assigned Maintain client customer service and satisfaction standards in all customer contacts Develop and maintain an excellent working relationship with internal / external customers Perform other duties as assigned

    The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

    Preferred Skills, Experience, and Education :

    Education :

  • Bachelor’s degree required. Equivalent relevant work experience may be substituted for education requirement
  • Job Related Experience :

  • Minimum 2 years’ financial industry experience
  • Minimum +3 years’ project management experience
  • Minimum +3 years’ customer care experience
  • Additional Skills / Knowledge :

  • Strong English-speaking skills and client facing interaction
  • Ability to make decisions based on precedent and solve arising problems using sound judgment and experience.
  • Demonstrated project leadership skills.
  • Ability to work independently and assist other associates to drive quality and staff development
  • Proficiency in Microsoft Office (i.e. Outlook, Excel and Word).
  • Strong presentation, client management, organizational, verbal and written communication skills are required.
  • Ability to work in a high-pressure environment and transition efficiently from project to project and multi-task effectively.
  • Ability to effectively and clearly communicate and interact with client staff and management.
  • Proven skills in organizing and managing tasks and projects.
  • Exhibits leadership skills and a professional appearance and demeanor that generates confidence in customers.
  • Maintains calm and communication clarity under stress and while executing simultaneous, unrelated activities.
  • Ability to stay current on Company products, policies, procedures, and system enhancements.
  • Preferred Skills, Experience, and Education :

  • Project Management Capabilities
  • Experience in Client Care
  • Financial industry experience
  • Implementing or supporting Software as A Service
  • Work Schedule : Mon Fri. from 8 : 00 am to 5 : 00pm Costa Rica Time

    Main location : Barreal de Heredia, Heredia Additional location : Terra-campus, Tres Rios

    Travel required : Low

    In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date.

    Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and / or sincerely held religious beliefs.

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