Services Senior Product Manager
San Jose
hace 3 días

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone from emerging artists to global brands everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Are you an exceptional product leader who can drive strategy and deliver results? We want to hear from you! As the Adobe Support Product Manager for the Portfolio & Architecture team, you play a key role in developing the support offerings for Adobe Customer Solutions coordinated go-to-market strategy.

This leader develops the right offerings, formulates the pricing strategy, analyzes portfolio performance and recommends improvements.

Working with customer engineering, technical account managers, field engineers, customer support, and sales teams, we need you to build a profitable offer with a focus on customer success.

As a team member, you help craft the positioning and messaging for the offer portfolio by supporting the product marketing team.

Attention to detail and an eye for quality, along with the ability to grasp and translate technical capabilities into benefits will be essential.

The environment is fast-paced, upbeat, high growth, and highly collaborative. This person actively participates in the creation and execution of products, offers, and programs.

The right candidate seeks opportunities to be strategic, produce results and receive recognition for outstanding work.

What you’ll do :

  • Support offers and programs : create, manage, and measure effective support offerings solving real customer problems in ways that drive product adoption, customer success and value realization.
  • Product lifecycle management : identify and intake new opportunities; build the case; gather requirements as the advocate of the customer;
  • help coordinate the standard bill of materials including scope and statement of work; refresh offers bringing in efficiencies and driving costs down;
  • and prioritize the roadmap for your line of business with a strong 1-2 year vision.

  • Get results : take initiatives from conception to completion; solve sophisticated problems in what can be at times an ambiguous environment;
  • lead and influence cross functional teams like Legal, Marketing, IT, and Customer Care; oversee portfolio offerings world-wide;
  • provide insights and encourage standard methodologies; present strategy to key influencers and senior leadership.

  • Offer intelligence : become the authority on the buyers and users of your offers. Use data (quantitative and qualitative) to form hypotheses and shape your portfolio strategy.
  • Product expertise : understand deeply how Adobe products are licensed, branded and consumed by customers. Work with product teams, learn the license roadmap and how new products and features may impact your offers.
  • Marketing support and sales enablement : partner with product marketing to develop customer programs and incentives. Support sales enablement by communicating the value proposition of your services.
  • Work in partnership with other product managers, customer engineering, market research, and partners to translate business needs into product requirements and integrate those into product / service development plans.
  • What you need to succeed

  • 5 8 years of product management experience in support services, professional services, or software. Experience in product marketing is a plus.
  • Bachelor’s degree in business or marketing; MBA preferred.
  • Strong communication skills suited for written or verbal presentations at different levels of the organization; rally people around a vision with both local and remote teams.
  • Deep knowledge of customer needs, competition, and market trends. Ability to apply this knowledge to develop clear product / feature plans.
  • Proven leadership and management skills. Ability to plan, organize, mediate, and establish priorities to achieve results.
  • Demonstrable track record of relevant accomplishments.

  • Self-motivated, results-focused, well-organized; able to successfully manage multiple priorities and bold business goals.
  • Able to clearly articulate technical solutions to internal and external audiences.
  • High degree of intellectual curiosity and ability to learn and apply new concepts and technologies quickly.
  • Willing to travel 10%.
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