Ability Hiring Program, Support Engineer: Full Time Opportunities For University Graduates
Microsoft
San Jose, San José, Costa Rica
hace 7 horas

The goal of the Ability Hiring Event is to build an inclusive hiring approach that recognizes and embraces the strengths of candidates with all disabilities.

The defines disability to arise from the interaction between a person’s health condition or impairment and the multitude of influencing factors in their environment.

  • Health conditions associated with disability can be but are not limited to : those that are visible or invisible; temporary or long term;
  • static, episodic, or degenerating; painful or inconsequential. If you identify as a person with a disability, you are encouraged to apply for this program.

    Every year, we welcome thousands of university graduates from every corner of the world to join Microsoft. You bring your aspirations, talent, potential and excitement for the journey ahead.

    At Microsoft, our mission is to empower every person and every organization on the planet to achieve more and when you begin your career with us, we empower you through the Microsoft Aspire Experience.

    Those hired into the roles listed below are invited to participate in this two-year learning and development experience where you'll build your network, cultivate intentional capabilities and gain perspective into the career opportunities across Microsoft’s many exciting businesses.

    We’re a company of learn-it-all’s rather than know-it-alls and our culture is centered around embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day.

    Does this sound like you? Learn more about our cultural attributes.

    Are you ready to join us and create the future? Come as you are, do what you love start your journey with us today!

    Role Description

    Location and travel requirements may vary per role. Applications to these opportunities are considered for all available Services roles, including but not limited to, those described below :

    Support Engineer

    Support Engineers (SE) deliver unique value by solving highly complex and critical customer problems and contributing to product quality enhancements.

    They deliver technical excellence to customers, coupled with exceptional customer service. Support Engineers collaborate with customers and internal stakeholders as trusted advisors, leveraging their expertise to enable customer success, and creating self-help assets to broadly reach more customers.

    Support Engineers earn customer loyalty by collaboratively solving highly complex and critical customer problems, providing proactive advice, contributing to product quality and enhancements, and creating self-help assets to broadly reach more customers.

    They deliver unique value by providing technical excellence to customers, coupled with excellence in customer service. Support Engineers partner with customers and internal stakeholders as trusted advisors, and leverage their expertise to enable customer success and to make Microsoft better.

    Responsibilities

  • Applies subject matter expertise to case-wellness processes to ensure that customers remain well informed throughout the support engagement.
  • Obtains specific certifications or equivalent to prove technical knowledge and develop their area of concentration.
  • Understands and uses proper escalation channels for product improvement.
  • Resolves or escalates multiple and varied customer issues.
  • Qualifications

  • Currently pursuing or have completed bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
  • Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer / partner relationships.
  • Professional certifications (SharePoint, Windows, MCITP, etc.) are desired.
  • At least one year of experience with VB, C / C++ / C# and / or XM.
  • Displays strong stakeholder and relationship management across senior leaders, partners, and customers.
  • Excellent verbal and written communication, analytical and presentation skills.
  • English Language Proficiency intermediate
  • Portuguese Language Proficiency intermediate is a plus.
  • Visit our Careers FAQ Page to learn more about the interview process and answers to commonly asked questions.

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