You deserve to do what you love, and love what you do a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do.
You have choices if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.
Apply today to join a company named a FORTUNE World's Most Admired Companies® for the eighth consecutive year.
Every candidate has their strengths, and at Fiserv, we want to match you to a career that allows you to put your best foot forward.
Do you have the competencies outlined below? If so, you might be an excellent candidate to Find Your Forward at Fiserv.
Requisition ID R-10256517 Date posted 03 / 21 / 2022 City Barreal de Heredia Country Costa Rica Additional Locations Tres Rios, Costa Rica
What does a great Professional, Technical Professional Services do?
You will work with one of the most widely known, cutting edge enterprise content management (ECM) applications available today, specifically for our Financial Services clients.
You will play a foundational role, serving as a subject matter expert (SME) for our Customers, as well as a key bridge to our Program Management, Product Management and Development teams within the Financial & Risk Management Solutions, ECM line of business.
Working in a fast-paced environment, you will serve as the key member of the delivery team. You will help design and manage our datacenter hosted ECM solutions.
You will also interact with the Sales, Marketing, Sales Engineering, and Go to Market teams and regularly interact with clients and prospects.
As Application Specialist Professional you can look forward to :
Assisting Program Managers and other team members to elicit, validate and prioritize client technical requirements with regards to operating platform and equipment.
Confirming technical and business objective requirements with our clients.
Implementing new customers
Upgrading existing customers
Serving as the primary client interface from a technical perspective.
Serving as Consultant / Technical SME, engaging with the Client team to ensure requirements are understood and that software is being implemented / configured to meet the business requirements.
Advising clients on security matters, performance considerations and overall integration between the client and our datacenter.
Installing configured solution or assisting installation process remote and / or onsite with client.
Troubleshooting all technical issues throughout the life of the project.
Creating and delivering client-facing implementation report / documentation detailing installation steps carried out.
Providing assistance to resolve technically related implementation-specific defects throughout the lifecycle of the projects.
Focusing on customer needs and satisfaction; setting high standards for quality and quantity; monitoring and maintaining quality and productivity.
Completing documentation, which may include various analysis and design specification documents. Ensuring documents are technically accurate, timely, and client orientated.
Perform other duties as assigned
Fluent in written and spoken English
Flexible to work in shifts as per business needs
Good problem solving and communication skills
Takes initiative to learn from team as well as independently through other resources
Basic understanding of workstation Microsoft operating systems and computer functions is required
2+ years of professional experience in Systems Administration or related IT applicable experience such as technical support
Basic understanding of Microsoft Windows Server administration, including such functions as adding roles and features, NTFS permissions and administrative tools is required
Database experience (Microsoft SQL) queries and tools
Preferred Skills, Experience, and Education :
Scripting is a major plus (VB, C+ or PowerShell)
Hyland Software / OnBase Certification : OCI OnBase Certified Installer (past or present certification) is a mayor plus
Experience with Process Automation tools (RPA) such as Alteryx and UIPath is a mayor plus
Experience with Enterprise Content Management (ECM) Solutions is a mayor plus
Excellent follow-up skills, attention to detail
Ideal candidates possess the ability to analyze and solve complex problems, have excellent communication skills, and are team-oriented
Web Services and Web Server administration experience
Strong understating of industry standard technologies and protocols (DHCP, DNS, AD, TCP / IP)
Familiar with Virtual environments (VMWare)
Understands essential concepts about cloud computing and SaaS.
In order to protect our Fiserv community, Fiserv requires all newly hired employees in the United States to be fully vaccinated before their start date.
Proof of vaccination will be a condition to hiring. Fiserv complies with all applicable laws regarding the reasonable accommodation of individuals with disabilities and / or sincerely held religious beliefs.